Great outward journey Great outward journey, helpful staff who gave us empty rows as we had 2 children, the kids were able to sleep the whole journey. Only problem is that we have been told our return flight is not with Air Mauritius and we are flying back with HiFly as they have some plane issue, HiFly has a really bad rep. so I am not looking forward to it!

Better than its reputation Despite all the negative reviews here, some flights proceed without any problem as did ours out of Gatwick to and from Mauritius in April 2024. Whilst not the best long haul flights we’ve experienced, they were not bad except that dinner on the return flight was dreadful. Their app is quite user friendly for booking seats and online check in as well as any potential delays. Subtitles on the films and TV series would also have been appreciated.

Delayed due to rotation Delayed due to rotation Whatever that means

Airline says no compensation if flying to/from the UK Our flight from Mauritius to London was massively delayed in Nov 23 without explanation. I applied for compensation via their website. 5 months later, they responded by saying thr following: However, your entire itinerary began in a country that is not part of the European Union. The European Court of Justice has ruled that the statutory compensation set out in Regulation (EC) 261/2004 does not apply to such an itinerary. We are unable to respond favourably to your request. Therefore if you are flying from the UK to Mauritius/Mauritius to UK and there are big delays to your flight, you will not be entitled to compensation. I am currently seeking legal advice about this. DO NOT book with this airline.

***DO NOT CHOOSE AIR MAURITIUS*** ***DO NOT CHOOSE AIR MAURITIUS*** We would not fly with them again. Appalling customer service and lack of responsibility by staff. They don't care about their customers. On 19 February 2024 my husband and I flew Air Mauritius from Mumbai to Mauritius. Unfortunately, our 2 suitcases had not arrived with us when we landed at Mauritius SSR Airport. We were offered compensation by the Air Mauritius ground agent and asked to complete a PIR form to log the lost baggage; however, we were told there was nobody to authorise the payment and were asked to come back to Gate 3 Departures to pick the payment before we left Mauritius. We did go to Gate 3, Departures several times but each time we were told there was nobody to authorise the payment. We also emailed and phoned baggage services/claims several times but nobody responded. We were finally asked to complete a compensation form when we finally managed to speak to someone on 28 February 2024 in person at SSR Airport in Mauritius.We were told by Mr. Rezza, the Baggage Services Representative that the money will be transferred directly into our bank account WITHIN 10 days. It is now more than 7 weeks and the money has NOT been deposited into our account. Nobody is responding at Air Mauritius. What does that tell you about the airline/itstaff?? They do not care about their customers.