Excessive penalty fees I ask to postpone my return ticket to a later date. The penalty fee is higher than the present cost of the ticket itself!! No one attend to my complaint and keep repeating that the penalty fee is Rs 39,860!! to change a return ticket. Shame on you Air Mauritius, you are a thief !!

***DO NOT CHOOSE AIR MAURITIUS*** ***DO NOT CHOOSE AIR MAURITIUS*** We would not fly with them again. Appalling customer service and lack of responsibility by staff. They don't care about their customers. On 19 February 2024 my husband and I flew Air Mauritius from Mumbai to Mauritius. Unfortunately, our 2 suitcases had not arrived with us when we landed at Mauritius SSR Airport. We were offered compensation by the Air Mauritius ground agent and asked to complete a PIR form to log the lost baggage; however, we were told there was nobody to authorise the payment and were asked to come back to Gate 3 Departures to pick the payment before we left Mauritius. We did go to Gate 3, Departures several times but each time we were told there was nobody to authorise the payment. We also emailed and phoned baggage services/claims several times but nobody responded. We were finally asked to complete a compensation form when we finally managed to speak to someone on 28 February 2024 in person at SSR Airport in Mauritius.We were told by Mr. Rezza, the Baggage Services Representative that the money will be transferred directly into our bank account WITHIN 10 days. It is now more than 7 weeks and the money has NOT been deposited into our account. Nobody is responding at Air Mauritius. What does that tell you about the airline/itstaff?? They do not care about their customers.

Number one flyer Flight attendances were kind , well mannered, maintained high class standards towards each other and passengers. Food was good quality. Comfortable flight throughout and always kept us up-to-date with turbulence, although I managed to sleep through. The pilot,We put a lot of faith in them. I can imagine it is a huge responsibility of flying such an enormous transportation. Leaving the plane. We'll wishing everyone a great holiday, very genuine. I'd fly with air Mauritius anywhere if it were possible.

Fly ba . Save the stress and money Air Mauritius as a airline is a unbelievable joke of a company. It cancelled 4 flights on us , one with no phone call. The delays on the flight over should have warned me. This has been a awful experience. I finally got home 5 days after we expected.

Appalling airline Initial outbound flight cancelled, had to fly next day. Paid for seat with extra leg room (nightmare experience with website and poor assistance from customer service). On return flight we were not informed at checkin that our seats had been changed and only found out as we passed to the gate. Very rude and offhand treatment by agent and in the end no extra leg room and couldn’t sit together with my wife. Appalling service and still haven’t received their derisory offer of £89 refund. Our flight was January 2023 and we are now in November. Worst airline ever experienced and are actively discouraging using them.