Worst Airline ever Worst Airline ever. On Saturday 13th. Flight Mk042 was delayed into Gatwick from Mauritius was scheduled to depart at 10.25pm and actually departed at nearly 3.30am. By the time we landed in Gatwick and got our luggage it was over 6hr delay. We missed our connection at Heathrow. There were 14 of us. The Air Mauritius rep at Gatwick send us to a hotel and told us our flights were rescheduled the next day . Next day we go to the airport no ticket were paid to our connecting airlines. They just didn't gave a toss. Mr Vel Rengasamy (station Manager Gatwick) you should be ashamed of yourself,none of your staff were available to talk to in UK.

World's worst Airline World's worst Airline. Flight cancelled. Delayed over 12 hours. Slept in airport as the didn't bother arranging hotels. Wouldn't allow us to use lounge facilities. Complaints procedure a joke Took months to agree compensation. Now they won't pay it. Do not fly with this airline, they will let you down and not care.

Delayed due to rotation Delayed due to rotation Whatever that means

Outrageous customer service Arrived early for baggage check in and was only informed as I was checking in that the flight was delayed for 6 hours due to it leaving late! No apology given. I completed their claim form for compensation but heard nothing back despite frequent emails and trying to reach them via phone (the lines always seem to be engaged) I ended up reaching out to a third party who got in touch with them and told them my claim had been rejected, no explanation as to why and seems outrageous considering the rules regarding compensation. DO NOT USE THEM IF YOU CAN

***DO NOT CHOOSE AIR MAURITIUS*** ***DO NOT CHOOSE AIR MAURITIUS*** We would not fly with them again. Appalling customer service and lack of responsibility by staff. They don't care about their customers. On 19 February 2024 my husband and I flew Air Mauritius from Mumbai to Mauritius. Unfortunately, our 2 suitcases had not arrived with us when we landed at Mauritius SSR Airport. We were offered compensation by the Air Mauritius ground agent and asked to complete a PIR form to log the lost baggage; however, we were told there was nobody to authorise the payment and were asked to come back to Gate 3 Departures to pick the payment before we left Mauritius. We did go to Gate 3, Departures several times but each time we were told there was nobody to authorise the payment. We also emailed and phoned baggage services/claims several times but nobody responded. We were finally asked to complete a compensation form when we finally managed to speak to someone on 28 February 2024 in person at SSR Airport in Mauritius.We were told by Mr. Rezza, the Baggage Services Representative that the money will be transferred directly into our bank account WITHIN 10 days. It is now more than 7 weeks and the money has NOT been deposited into our account. Nobody is responding at Air Mauritius. What does that tell you about the airline/itstaff?? They do not care about their customers.