Excessive penalty fees I ask to postpone my return ticket to a later date. The penalty fee is higher than the present cost of the ticket itself!! No one attend to my complaint and keep repeating that the penalty fee is Rs 39,860!! to change a return ticket. Shame on you Air Mauritius, you are a thief !!

Better than its reputation Despite all the negative reviews here, some flights proceed without any problem as did ours out of Gatwick to and from Mauritius in April 2024. Whilst not the best long haul flights we’ve experienced, they were not bad except that dinner on the return flight was dreadful. Their app is quite user friendly for booking seats and online check in as well as any potential delays. Subtitles on the films and TV series would also have been appreciated.

Great outward journey Great outward journey, helpful staff who gave us empty rows as we had 2 children, the kids were able to sleep the whole journey. Only problem is that we have been told our return flight is not with Air Mauritius and we are flying back with HiFly as they have some plane issue, HiFly has a really bad rep. so I am not looking forward to it!

Cancelled our flight Cancelled our flight, couldn't get through to anyone, the hotel informed us then we had to pay £833 for accommodation in an emergency. found out after that air mauritius has paid for other peoples hotel on our flight and now are refusing to pay ours. would not fly again, as a travel agent will be taking this further.

Outrageous customer service Arrived early for baggage check in and was only informed as I was checking in that the flight was delayed for 6 hours due to it leaving late! No apology given. I completed their claim form for compensation but heard nothing back despite frequent emails and trying to reach them via phone (the lines always seem to be engaged) I ended up reaching out to a third party who got in touch with them and told them my claim had been rejected, no explanation as to why and seems outrageous considering the rules regarding compensation. DO NOT USE THEM IF YOU CAN