Great outward journey Great outward journey, helpful staff who gave us empty rows as we had 2 children, the kids were able to sleep the whole journey. Only problem is that we have been told our return flight is not with Air Mauritius and we are flying back with HiFly as they have some plane issue, HiFly has a really bad rep. so I am not looking forward to it!

Shocking. 0 stars for customer service We were meant to be travelling with Air Mauritius. They cancelled our flight with NO notification via email. Our holiday provider notified us. They removed our booking reference without providing a new one so we couldn't access our booking online via their website. We paid for extra services which we needed a refund for due to the cancellation. After 40 minutes waiting on the phone I was given incorrect information how to go about this by the customer service person.

NEVER AGAIN!!!!! NEVER AGAIN!!!!! our flight from Gatwick was delayed by over 9 hours and no offer of food or drink. finally arrived in Mauritius, waited over 2 hours for baggage only to find out that my mums suitcase was not put on plane at Gatwick because the check in staff was too busy chit chatting with others and on his phone so he didn't tag it. Given a ref no. in Mauritius and told I could track, but to date nothing! my mums case is still missing to date and have had no response from Air Mauritius. They ignore emails and refuse to answer phone. Aeroplanes are budget to say the least with cold food, uncomfortable seats, below par for international long haul flight, been on better planes to Canary Islands. Will never use this outfit again.... even the locals don't like using them and that's saying something.

Better than its reputation Despite all the negative reviews here, some flights proceed without any problem as did ours out of Gatwick to and from Mauritius in April 2024. Whilst not the best long haul flights we’ve experienced, they were not bad except that dinner on the return flight was dreadful. Their app is quite user friendly for booking seats and online check in as well as any potential delays. Subtitles on the films and TV series would also have been appreciated.

***DO NOT CHOOSE AIR MAURITIUS*** ***DO NOT CHOOSE AIR MAURITIUS*** We would not fly with them again. Appalling customer service and lack of responsibility by staff. They don't care about their customers. On 19 February 2024 my husband and I flew Air Mauritius from Mumbai to Mauritius. Unfortunately, our 2 suitcases had not arrived with us when we landed at Mauritius SSR Airport. We were offered compensation by the Air Mauritius ground agent and asked to complete a PIR form to log the lost baggage; however, we were told there was nobody to authorise the payment and were asked to come back to Gate 3 Departures to pick the payment before we left Mauritius. We did go to Gate 3, Departures several times but each time we were told there was nobody to authorise the payment. We also emailed and phoned baggage services/claims several times but nobody responded. We were finally asked to complete a compensation form when we finally managed to speak to someone on 28 February 2024 in person at SSR Airport in Mauritius.We were told by Mr. Rezza, the Baggage Services Representative that the money will be transferred directly into our bank account WITHIN 10 days. It is now more than 7 weeks and the money has NOT been deposited into our account. Nobody is responding at Air Mauritius. What does that tell you about the airline/itstaff?? They do not care about their customers.