Better than its reputation Despite all the negative reviews here, some flights proceed without any problem as did ours out of Gatwick to and from Mauritius in April 2024. Whilst not the best long haul flights we’ve experienced, they were not bad except that dinner on the return flight was dreadful. Their app is quite user friendly for booking seats and online check in as well as any potential delays. Subtitles on the films and TV series would also have been appreciated.

Avoid Air Mauritius at all cost!!!! Avoid Air Mauritius at all cost, they are impossible to deal with. 2 different flight paths used with them, 3 Cancelled flights within that. They didn't have any accommodation available so we booked two extra nights, trying to get a refund from them on these two nights is impossible. absolute incompetent airline!!! I hope they can sort there S*%T out or this airline will go under, I am surprised the CEO still has a job after looking at all the reviews, must know people in high places!!!!

Appalling airline Initial outbound flight cancelled, had to fly next day. Paid for seat with extra leg room (nightmare experience with website and poor assistance from customer service). On return flight we were not informed at checkin that our seats had been changed and only found out as we passed to the gate. Very rude and offhand treatment by agent and in the end no extra leg room and couldn’t sit together with my wife. Appalling service and still haven’t received their derisory offer of £89 refund. Our flight was January 2023 and we are now in November. Worst airline ever experienced and are actively discouraging using them.

Shocking. 0 stars for customer service We were meant to be travelling with Air Mauritius. They cancelled our flight with NO notification via email. Our holiday provider notified us. They removed our booking reference without providing a new one so we couldn't access our booking online via their website. We paid for extra services which we needed a refund for due to the cancellation. After 40 minutes waiting on the phone I was given incorrect information how to go about this by the customer service person.

Outrageous customer service Arrived early for baggage check in and was only informed as I was checking in that the flight was delayed for 6 hours due to it leaving late! No apology given. I completed their claim form for compensation but heard nothing back despite frequent emails and trying to reach them via phone (the lines always seem to be engaged) I ended up reaching out to a third party who got in touch with them and told them my claim had been rejected, no explanation as to why and seems outrageous considering the rules regarding compensation. DO NOT USE THEM IF YOU CAN