HORRENDOUS customer service in response to fraud Someone made an account with their name but using my stolen credit card info. After I saw that they had spent hundreds on Lyft in a short time span, I put my card on hold and contacted Lyft (via email; there is no phone number to call for customer support which is crazy for time sensitive matters!) to ask for a refund but more importantly, that they immediately remove my credit and/or debit card(s) info from their system. After providing them with the proof they requested, all I’ve gotten is a couple of nonsensical replies to my emails that indicated that each person replying had no idea what had been going on prior, even tho it was all part of the same email chain. It’s been a week now, other bill payments have been interferes with as I can’t lift the hold until this company removes my payment information from their system, and they have stopped responding. Now I have to get an entirely new credit card, which takes even more time, and eat the hundreds that was stolen from me. PISSED.

They are absolutely horrible and when… They are absolutely horrible and when something goes wrong, they do not want to refund your money or give you a credit on your account. This is how they do business people do not use them. Uber. Uber is a lot better.

I was a driver and was verbally and… I was a driver and was verbally and physically assaulted by one of my passengers because I wouldn’t pick them up because they had an infant without a car seat. My car then had a rock thrown at it. I was then reported for discrimination by the passenger and was fired from Lyft for violating their terms. This is an evil company.

Was quoted $26 and then charged $36 for… Was quoted $26 and then charged $36 for normal trip taken several times. You canceled my initial driver and sent another one who went completely the wrong way to pick me up and then went to a completely different pick up location. Drove like he had never driven a car I will go back to using Uber.

I was charged over $70 for my Lyft… I was charged over $70 for my Lyft ride. I was taken to a destination that would have been a sketch part and Atlanta that I never put in for my trip. I was supposed to go directly from Buford to Braselton and was taken to Atlanta. This did not only, jeopardize my safety, but also charged way too much. The driver was nice and I do not necessarily blame him as as he was sitting in the driveway waiting for me (As I was looking for my phone, I clearly couldn’t have added anything) A new address was added as a stopping point before going to Braselton. I have tried going through the app and of course there or no way to communicate with an agent via chat or on the phone, I am going to take further action if I do not get some sort of communication regarding this matter. I am a single mom and putting my safety and Jeopardy as well as overcharging me is not OK now it is clear there are no customer service numbers