They are absolutely horrible and when… They are absolutely horrible and when something goes wrong, they do not want to refund your money or give you a credit on your account. This is how they do business people do not use them. Uber. Uber is a lot better.

Lyft is a joke You think Lyft is a legitimate nationwide business. However what they've done is create nothing but an app, with zero customer service behind it. There is an app. It connects drivers and riders. That's it. So as long as everything goes perfectly, no worries. It just works. The moment something goes off track, you are completely screwed. Their customer service is practically non-existent, having been outsourced to a completely worthless Zendesk outfit based in some foreign country. Lose an item? Too bad. All they'll say is "We realize thats frustrating. Unfortunately drivers are contractors and we cant require them to do anything." They respond at the rate of about 1 email every 3 days. Also if you get locked out of your account, you'll find its more difficult to get back into than any credit card, bank account, government system, etc. Why? Because its more secure? No, its because their backend is garbage and their customer service is garbage. They literally don't have a system to get you back into your account if you don't have your 2FA device because they don't give a crap and can't be bothered to provide actual customer service. Lyft has lost me as a customer. I will literally never use their app again. Even if it seems like the convenient option at some time, I will take a cab, or a different ride share, or get a scooter, or take public transport, or walk, or hitch hike before I ever use Lyft again.

Overcharged almost double what I was… Overcharged almost double what I was quoted at time of ordering the car. Submitted an online ticket to correct the situation. CSR acknowledged what I was originally quoted and said I was correctly charged despite that not being the case. I showed him the receipt. He said he can't help me. 13 e-mails back and forth and needed to do a credit card dispute.

Lyft and Uber are a joke I’m a driver for Lyft I started in November and I was making good money for them I went to a platinum driver almost immediately and I carried a a 6 star rating in December my car broke down and I was out of work for 2 months while I tried to repair my car finally got a loan to get it fixed so I could return to work for them and the first 2.5 weeks were good then I started getting less and less rides until I was making only 20.00 to 26.00 dollars a day and when I complained about it I was told that they were just being fair to the other drivers i later found out that they fairness was that the other drivers were getting 2 to 3 times more riders than I was sounds like sour grapes but I don’t care anymore. I would tell anyone in Yuma Arizona to stop using Lyft or Uber here because you will get the same rude inconsiderate people thank you for your time

I have been using Lyft for years and… I have been using Lyft for years and never had any problem until last week! I received a promotion of $8.00 off each ride up to 3 rides. Then I wanted to take advantage of the promotion; so, I got on a ride to downtown Philadelphia with a return ride. I expected to get $16.0 off for my 2 rides but to my surprise, I was charged the complete fare. I tried to speak with their customer service but did not succeed. $16.00 may not be that big of a deal but the fact that Lyft did not honor their promotion evoked me decide to say goodbye to Lyft forever!