Overcharged almost double what I was… Overcharged almost double what I was quoted at time of ordering the car. Submitted an online ticket to correct the situation. CSR acknowledged what I was originally quoted and said I was correctly charged despite that not being the case. I showed him the receipt. He said he can't help me. 13 e-mails back and forth and needed to do a credit card dispute.

Was quoted $26 and then charged $36 for… Was quoted $26 and then charged $36 for normal trip taken several times. You canceled my initial driver and sent another one who went completely the wrong way to pick me up and then went to a completely different pick up location. Drove like he had never driven a car I will go back to using Uber.

Don’t ever I mean don’t ever confirm a ride from Jose Don’t ever I mean don’t ever confirm a ride Dat has dis license plate # VRY2746 his name is Jose he asked me soon w got on the eway where I was going n why . So I proceeded n said my peoples place after Dat he goes n asked am I visiting people ? N I was like why does it matter what I’m doing . Then lastly he states “idk this just seems so far” n I responded n said you can see the location before you pick the ride . So to save my ass I changed the address I was going to to an address down the street to b in the save side n I can see this man turned I. His blinkers n drives off really really slow . I den take precaution like yo dis is not right so I kinda go towards the grass inna dark I can see him parked towards as if he’s waiting on him to pass him walking by . Even then I have not walked in my house I stand dere because I felt as if it’s saver to have my ass other den dis man forever knowing where I live n he literally turns his lights off !!!!! Watch out ladies his name is Jose he needs to b FIRED ASAP @LYFT

The new “diversity and inclusive”… The new “diversity and inclusive” implementations are an absolute joke. Their drivers? Due to being 1099 they are able to have their civil rights violated at wills by this company and they are habitual at doing so. They couldn’t care less if you’re on of their drivers, people complain you’re Black? They might ban the driver to appease the riders. Looking to submit medical documentation under the ADA? Well they couldn’t care less about what a Board Certified Medical Doctor has to say, but hey they went and directly copied a company to a T so they must be more qualified than a 10 year college/residency graduate. I mean they saw another company, copied literally ever aspect about it, and then put a mustache on the front 😂 I met the creator, or copier I should say, and I wonder if your mustache is still dyed pink? This is why you go with the company who started it all and not the hack who thought giant pink mustaches on their cars would set them apart, until after a few months when they would start to turn black 😂 did use them when they came out in SF, hired the worst drivers and was involved in an accident due to one. Uber has never failed me once!

Lyft is a joke You think Lyft is a legitimate nationwide business. However what they've done is create nothing but an app, with zero customer service behind it. There is an app. It connects drivers and riders. That's it. So as long as everything goes perfectly, no worries. It just works. The moment something goes off track, you are completely screwed. Their customer service is practically non-existent, having been outsourced to a completely worthless Zendesk outfit based in some foreign country. Lose an item? Too bad. All they'll say is "We realize thats frustrating. Unfortunately drivers are contractors and we cant require them to do anything." They respond at the rate of about 1 email every 3 days. Also if you get locked out of your account, you'll find its more difficult to get back into than any credit card, bank account, government system, etc. Why? Because its more secure? No, its because their backend is garbage and their customer service is garbage. They literally don't have a system to get you back into your account if you don't have your 2FA device because they don't give a crap and can't be bothered to provide actual customer service. Lyft has lost me as a customer. I will literally never use their app again. Even if it seems like the convenient option at some time, I will take a cab, or a different ride share, or get a scooter, or take public transport, or walk, or hitch hike before I ever use Lyft again.