Lyft is a joke You think Lyft is a legitimate nationwide business. However what they've done is create nothing but an app, with zero customer service behind it. There is an app. It connects drivers and riders. That's it. So as long as everything goes perfectly, no worries. It just works. The moment something goes off track, you are completely screwed. Their customer service is practically non-existent, having been outsourced to a completely worthless Zendesk outfit based in some foreign country. Lose an item? Too bad. All they'll say is "We realize thats frustrating. Unfortunately drivers are contractors and we cant require them to do anything." They respond at the rate of about 1 email every 3 days. Also if you get locked out of your account, you'll find its more difficult to get back into than any credit card, bank account, government system, etc. Why? Because its more secure? No, its because their backend is garbage and their customer service is garbage. They literally don't have a system to get you back into your account if you don't have your 2FA device because they don't give a crap and can't be bothered to provide actual customer service. Lyft has lost me as a customer. I will literally never use their app again. Even if it seems like the convenient option at some time, I will take a cab, or a different ride share, or get a scooter, or take public transport, or walk, or hitch hike before I ever use Lyft again.

I use Lyft consistently for work I use Lyft consistently for work. The main issue is that it is a gamble with who you get as a driver. Some people can speak both Spanish and English, and some people know how to translate, but some drivers do not know English at all and do not use translate. I’ve spent countless rides translating for the driver on how to use a gate code and how to understand the app. This shouldn’t be the responsibility of the rider but the company itself. This is costly because a few times the driver hasn’t even bothered to use a gate code and causes the rider to walk. I’ve also had experiences where drivers are rude because they get mad at you for not translating. This will cost you a lot of business, and I'm sure with other customers as well if you do not fix this or if you only operate in primarily Spanish speaking areas.

HORRENDOUS customer service in response to fraud Someone made an account with their name but using my stolen credit card info. After I saw that they had spent hundreds on Lyft in a short time span, I put my card on hold and contacted Lyft (via email; there is no phone number to call for customer support which is crazy for time sensitive matters!) to ask for a refund but more importantly, that they immediately remove my credit and/or debit card(s) info from their system. After providing them with the proof they requested, all I’ve gotten is a couple of nonsensical replies to my emails that indicated that each person replying had no idea what had been going on prior, even tho it was all part of the same email chain. It’s been a week now, other bill payments have been interferes with as I can’t lift the hold until this company removes my payment information from their system, and they have stopped responding. Now I have to get an entirely new credit card, which takes even more time, and eat the hundreds that was stolen from me. PISSED.

I was charged over $70 for my Lyft… I was charged over $70 for my Lyft ride. I was taken to a destination that would have been a sketch part and Atlanta that I never put in for my trip. I was supposed to go directly from Buford to Braselton and was taken to Atlanta. This did not only, jeopardize my safety, but also charged way too much. The driver was nice and I do not necessarily blame him as as he was sitting in the driveway waiting for me (As I was looking for my phone, I clearly couldn’t have added anything) A new address was added as a stopping point before going to Braselton. I have tried going through the app and of course there or no way to communicate with an agent via chat or on the phone, I am going to take further action if I do not get some sort of communication regarding this matter. I am a single mom and putting my safety and Jeopardy as well as overcharging me is not OK now it is clear there are no customer service numbers

Was quoted $26 and then charged $36 for… Was quoted $26 and then charged $36 for normal trip taken several times. You canceled my initial driver and sent another one who went completely the wrong way to pick me up and then went to a completely different pick up location. Drove like he had never driven a car I will go back to using Uber.