I scheduled a ride and put in my credit… I scheduled a ride and put in my credit card information on 4-27-24. The app stated a driver was on the way, then that it was 15 min away etc. But the driver never showed up! I have tried to contact Lyft but there is no way that they will allow me to do that!

App chose dangerous pickup location I've been using Lyft for years and previously, it would have driver pickup at my exact address. For some strange, unsafe, exhausting and dangerous reason, the app chose to have me walk in the dark to an address 4 blocks away, down a busy highway. I called the driver to give exact address for pickup. When driver entered address in app, driver was sent 10 blocks from actual pickup address. 😳 the app would not allow to edit pickup location without CANCELING ride, which would have charged me for THEIR ERROR. if this continues, I will go back to using UBER.

Overcharged almost double what I was… Overcharged almost double what I was quoted at time of ordering the car. Submitted an online ticket to correct the situation. CSR acknowledged what I was originally quoted and said I was correctly charged despite that not being the case. I showed him the receipt. He said he can't help me. 13 e-mails back and forth and needed to do a credit card dispute.

HORRENDOUS customer service in response to fraud Someone made an account with their name but using my stolen credit card info. After I saw that they had spent hundreds on Lyft in a short time span, I put my card on hold and contacted Lyft (via email; there is no phone number to call for customer support which is crazy for time sensitive matters!) to ask for a refund but more importantly, that they immediately remove my credit and/or debit card(s) info from their system. After providing them with the proof they requested, all I’ve gotten is a couple of nonsensical replies to my emails that indicated that each person replying had no idea what had been going on prior, even tho it was all part of the same email chain. It’s been a week now, other bill payments have been interferes with as I can’t lift the hold until this company removes my payment information from their system, and they have stopped responding. Now I have to get an entirely new credit card, which takes even more time, and eat the hundreds that was stolen from me. PISSED.

Don’t ever I mean don’t ever confirm a ride from Jose Don’t ever I mean don’t ever confirm a ride Dat has dis license plate # VRY2746 his name is Jose he asked me soon w got on the eway where I was going n why . So I proceeded n said my peoples place after Dat he goes n asked am I visiting people ? N I was like why does it matter what I’m doing . Then lastly he states “idk this just seems so far” n I responded n said you can see the location before you pick the ride . So to save my ass I changed the address I was going to to an address down the street to b in the save side n I can see this man turned I. His blinkers n drives off really really slow . I den take precaution like yo dis is not right so I kinda go towards the grass inna dark I can see him parked towards as if he’s waiting on him to pass him walking by . Even then I have not walked in my house I stand dere because I felt as if it’s saver to have my ass other den dis man forever knowing where I live n he literally turns his lights off !!!!! Watch out ladies his name is Jose he needs to b FIRED ASAP @LYFT