HORRENDOUS customer service in response to fraud Someone made an account with their name but using my stolen credit card info. After I saw that they had spent hundreds on Lyft in a short time span, I put my card on hold and contacted Lyft (via email; there is no phone number to call for customer support which is crazy for time sensitive matters!) to ask for a refund but more importantly, that they immediately remove my credit and/or debit card(s) info from their system. After providing them with the proof they requested, all I’ve gotten is a couple of nonsensical replies to my emails that indicated that each person replying had no idea what had been going on prior, even tho it was all part of the same email chain. It’s been a week now, other bill payments have been interferes with as I can’t lift the hold until this company removes my payment information from their system, and they have stopped responding. Now I have to get an entirely new credit card, which takes even more time, and eat the hundreds that was stolen from me. PISSED.

Was quoted $26 and then charged $36 for… Was quoted $26 and then charged $36 for normal trip taken several times. You canceled my initial driver and sent another one who went completely the wrong way to pick me up and then went to a completely different pick up location. Drove like he had never driven a car I will go back to using Uber.

The new “diversity and inclusive”… The new “diversity and inclusive” implementations are an absolute joke. Their drivers? Due to being 1099 they are able to have their civil rights violated at wills by this company and they are habitual at doing so. They couldn’t care less if you’re on of their drivers, people complain you’re Black? They might ban the driver to appease the riders. Looking to submit medical documentation under the ADA? Well they couldn’t care less about what a Board Certified Medical Doctor has to say, but hey they went and directly copied a company to a T so they must be more qualified than a 10 year college/residency graduate. I mean they saw another company, copied literally ever aspect about it, and then put a mustache on the front 😂 I met the creator, or copier I should say, and I wonder if your mustache is still dyed pink? This is why you go with the company who started it all and not the hack who thought giant pink mustaches on their cars would set them apart, until after a few months when they would start to turn black 😂 did use them when they came out in SF, hired the worst drivers and was involved in an accident due to one. Uber has never failed me once!

Lyft charged me for two trips of $53… Lyft charged me for two trips of $53 and I never was picked up. Will have to dispute charge at the bank. Lyft has no customer service to dispute their findings.

Lyft and Uber are a joke I’m a driver for Lyft I started in November and I was making good money for them I went to a platinum driver almost immediately and I carried a a 6 star rating in December my car broke down and I was out of work for 2 months while I tried to repair my car finally got a loan to get it fixed so I could return to work for them and the first 2.5 weeks were good then I started getting less and less rides until I was making only 20.00 to 26.00 dollars a day and when I complained about it I was told that they were just being fair to the other drivers i later found out that they fairness was that the other drivers were getting 2 to 3 times more riders than I was sounds like sour grapes but I don’t care anymore. I would tell anyone in Yuma Arizona to stop using Lyft or Uber here because you will get the same rude inconsiderate people thank you for your time