I was a driver and was verbally and… I was a driver and was verbally and physically assaulted by one of my passengers because I wouldn’t pick them up because they had an infant without a car seat. My car then had a rock thrown at it. I was then reported for discrimination by the passenger and was fired from Lyft for violating their terms. This is an evil company.

Lyft charged me for two trips of $53… Lyft charged me for two trips of $53 and I never was picked up. Will have to dispute charge at the bank. Lyft has no customer service to dispute their findings.

Lyft is a joke You think Lyft is a legitimate nationwide business. However what they've done is create nothing but an app, with zero customer service behind it. There is an app. It connects drivers and riders. That's it. So as long as everything goes perfectly, no worries. It just works. The moment something goes off track, you are completely screwed. Their customer service is practically non-existent, having been outsourced to a completely worthless Zendesk outfit based in some foreign country. Lose an item? Too bad. All they'll say is "We realize thats frustrating. Unfortunately drivers are contractors and we cant require them to do anything." They respond at the rate of about 1 email every 3 days. Also if you get locked out of your account, you'll find its more difficult to get back into than any credit card, bank account, government system, etc. Why? Because its more secure? No, its because their backend is garbage and their customer service is garbage. They literally don't have a system to get you back into your account if you don't have your 2FA device because they don't give a crap and can't be bothered to provide actual customer service. Lyft has lost me as a customer. I will literally never use their app again. Even if it seems like the convenient option at some time, I will take a cab, or a different ride share, or get a scooter, or take public transport, or walk, or hitch hike before I ever use Lyft again.

App chose dangerous pickup location I've been using Lyft for years and previously, it would have driver pickup at my exact address. For some strange, unsafe, exhausting and dangerous reason, the app chose to have me walk in the dark to an address 4 blocks away, down a busy highway. I called the driver to give exact address for pickup. When driver entered address in app, driver was sent 10 blocks from actual pickup address. 😳 the app would not allow to edit pickup location without CANCELING ride, which would have charged me for THEIR ERROR. if this continues, I will go back to using UBER.

I have been using Lyft for years and… I have been using Lyft for years and never had any problem until last week! I received a promotion of $8.00 off each ride up to 3 rides. Then I wanted to take advantage of the promotion; so, I got on a ride to downtown Philadelphia with a return ride. I expected to get $16.0 off for my 2 rides but to my surprise, I was charged the complete fare. I tried to speak with their customer service but did not succeed. $16.00 may not be that big of a deal but the fact that Lyft did not honor their promotion evoked me decide to say goodbye to Lyft forever!