I scheduled a ride and put in my credit… I scheduled a ride and put in my credit card information on 4-27-24. The app stated a driver was on the way, then that it was 15 min away etc. But the driver never showed up! I have tried to contact Lyft but there is no way that they will allow me to do that!

HORRENDOUS customer service in response to fraud Someone made an account with their name but using my stolen credit card info. After I saw that they had spent hundreds on Lyft in a short time span, I put my card on hold and contacted Lyft (via email; there is no phone number to call for customer support which is crazy for time sensitive matters!) to ask for a refund but more importantly, that they immediately remove my credit and/or debit card(s) info from their system. After providing them with the proof they requested, all I’ve gotten is a couple of nonsensical replies to my emails that indicated that each person replying had no idea what had been going on prior, even tho it was all part of the same email chain. It’s been a week now, other bill payments have been interferes with as I can’t lift the hold until this company removes my payment information from their system, and they have stopped responding. Now I have to get an entirely new credit card, which takes even more time, and eat the hundreds that was stolen from me. PISSED.

I drove for them for 5 months up until… I drove for them for 5 months up until yesterday. Lyft seems to be for/support the endangerment of children. On the regular Id have some horrible mother try and get in my car with an infant with no car seat. I’d tell them I couldn’t do that and I would need to cancel and they would be refunded. They reported me for racism and Lyft permanently deactivated me and I can no longer support my family. Before that I had a passenger throw a rock at my car because I wouldn’t pick them up on another occasion with a baby without a car seat. I sent Lyft The pictures of the damage to my vehicle and the passenger in response reported me for racism. Either they don’t care and believe any and all claims regardless of my almost perfect rating and my recorded rides proving there was no racism or they support the endangerment of children. I’ve already obtained an attorney to sue them for illegal termination.

Don’t work for this company Don’t work for this company, a friend was one ride away from getting his bonus…and how convenient lift disabled his app so he couldn’t drive . He called the customer service to see what happened. And the person straight up lies says he can’t help and there’s no person to help in that department and that he will be contacted through email within 24-48 hours . 2 days later he spoke to lift again in that department that the person said there’s no one he can talk to . And once again they lied and said someone complained about non working seat belts which is another lie. And that they tried to email him , which is another lie. This company scams their drivers . And by the looks of these reviews they scam their riders too. Meanwhile my friend is going through hardship trying to feed his 3 kids and this company is just taking , like they don’t make enough. What a sad world we live in. Beware of this company

I was charged over $70 for my Lyft… I was charged over $70 for my Lyft ride. I was taken to a destination that would have been a sketch part and Atlanta that I never put in for my trip. I was supposed to go directly from Buford to Braselton and was taken to Atlanta. This did not only, jeopardize my safety, but also charged way too much. The driver was nice and I do not necessarily blame him as as he was sitting in the driveway waiting for me (As I was looking for my phone, I clearly couldn’t have added anything) A new address was added as a stopping point before going to Braselton. I have tried going through the app and of course there or no way to communicate with an agent via chat or on the phone, I am going to take further action if I do not get some sort of communication regarding this matter. I am a single mom and putting my safety and Jeopardy as well as overcharging me is not OK now it is clear there are no customer service numbers