Don’t work for this company Don’t work for this company, a friend was one ride away from getting his bonus…and how convenient lift disabled his app so he couldn’t drive . He called the customer service to see what happened. And the person straight up lies says he can’t help and there’s no person to help in that department and that he will be contacted through email within 24-48 hours . 2 days later he spoke to lift again in that department that the person said there’s no one he can talk to . And once again they lied and said someone complained about non working seat belts which is another lie. And that they tried to email him , which is another lie. This company scams their drivers . And by the looks of these reviews they scam their riders too. Meanwhile my friend is going through hardship trying to feed his 3 kids and this company is just taking , like they don’t make enough. What a sad world we live in. Beware of this company

I use Lyft consistently for work I use Lyft consistently for work. The main issue is that it is a gamble with who you get as a driver. Some people can speak both Spanish and English, and some people know how to translate, but some drivers do not know English at all and do not use translate. I’ve spent countless rides translating for the driver on how to use a gate code and how to understand the app. This shouldn’t be the responsibility of the rider but the company itself. This is costly because a few times the driver hasn’t even bothered to use a gate code and causes the rider to walk. I’ve also had experiences where drivers are rude because they get mad at you for not translating. This will cost you a lot of business, and I'm sure with other customers as well if you do not fix this or if you only operate in primarily Spanish speaking areas.

I drove for them for 5 months up until… I drove for them for 5 months up until yesterday. Lyft seems to be for/support the endangerment of children. On the regular Id have some horrible mother try and get in my car with an infant with no car seat. I’d tell them I couldn’t do that and I would need to cancel and they would be refunded. They reported me for racism and Lyft permanently deactivated me and I can no longer support my family. Before that I had a passenger throw a rock at my car because I wouldn’t pick them up on another occasion with a baby without a car seat. I sent Lyft The pictures of the damage to my vehicle and the passenger in response reported me for racism. Either they don’t care and believe any and all claims regardless of my almost perfect rating and my recorded rides proving there was no racism or they support the endangerment of children. I’ve already obtained an attorney to sue them for illegal termination.

Overcharged almost double what I was… Overcharged almost double what I was quoted at time of ordering the car. Submitted an online ticket to correct the situation. CSR acknowledged what I was originally quoted and said I was correctly charged despite that not being the case. I showed him the receipt. He said he can't help me. 13 e-mails back and forth and needed to do a credit card dispute.

They are absolutely horrible and when… They are absolutely horrible and when something goes wrong, they do not want to refund your money or give you a credit on your account. This is how they do business people do not use them. Uber. Uber is a lot better.