Fred Stoffel
THTERRIBLE phuket ctrip office phuket ctrip office, worst customer service for hotels... now is august 2020, never got proper service from your office.... apart having your staff closing your office door on my foot ...what a terrible service you offer...or maybe the phuket team should find another job without dealing with customers... and for info, as you write, no one from your office contacted the hotels....
Aisha Moffett
HKUnethical Unethical. We were mandated by the government not to travel because of COVID and Ctrip is keeping the money that we paid them instead of refunding us. They have the ability to refund us but are choosing not to. We specifically applied for a refundable room for this. They do not care about taking care of their ongoing customers.
Afrimi Tahiri
AUExtremely poor service Extremely poor service. Called 4 times to fix the passengers details that not sure who made the mistake. Called them then the airline then c trip again, than given contact me to call another agency than paid extra $65 Australian for her to change the passengers details because Ctrip staff did not know how to do it. Better pay more then be on the phone for about 3 hours.
Dylan Treadwell
AUTook money and emailed an eticket for … Took money and emailed an eticket for flights. Checked with British Airways to confirm flight was booked and found the following - No eticket issued - Incorrect passport details entered so I cant verify my identity If I went to the airport I would have had no flight. Someone from Ctrip please contact me immediately to recitfy this once you read this review. 49720
Laura Lopez
GBTrying to book a BA ticket from London … Trying to book a BA ticket from London to Basel, Switzerland and when I go to do the payment details, it keeps saying payment card type is wrong when it isn't! I am paying with a visa debit card and it's telling me its the wrong type but why?!?! Can't book my ticket and after seeing all these reviews I feel put off. Sky scanner is a very trusted website and to be going through a 'secure booking' on sky scanner and it not being like that all because of Ctrip is making them look terrible.