Poor Poor service… We are currently having a terrible terrible experience with a trip. Booked a flight from Wuhan to Zimbabwe months in advance. A few days before the trip the flight got cancelled. We reached out to ctrip for assistance and they want additional money for a rebooking. Agent service are so poor when you ask to speak with the manager they refuse and tell you I’m giving you the best service according to our policy. When we inquired about a refund they want to deduct a significant portion from the money. Please please do not use this service. My brother is stuck in China currently and in all of this back and forth we are incurring money for accommodation and an extension of his visa. CTrip Reference number: 18013015533

I booked a flight to visit my father I booked a flight to visit my father. However, sadly he passed away unexpectedly and I needed to refund the ticket so I could get out immediately to see the body. Customer support were very polite but claimed they were not aware of EU regulations on distance selling that guarantee the right to cancel within fourteen days. Ignorance as a defence. In the end, I had to fork out an extra few hundred pounds just after Christmas to rebook. I did see the one star rating on skyscanner but thought it was an acceptable risk. Please think twice.

TERRIBLE phuket ctrip office phuket ctrip office, worst customer service for hotels... now is august 2020, never got proper service from your office.... apart having your staff closing your office door on my foot ...what a terrible service you offer...or maybe the phuket team should find another job without dealing with customers... and for info, as you write, no one from your office contacted the hotels....

This is the worst travel business I had… This is the worst travel business I had to deal with. Paid a round trip tickets 2 month ahead and only received one, with the other one pending until 2 days before departure. Called their agents several times and each one telling a lie.

As another persons saids the worse… As another persons saids the worse company ever; I had a bad experience experience with the chatbot or automatically answer from the system; made us to waste time and money. Customer service kindly but don’t solve a thing; just wash out the hands and don’t care of anything; “you can contact directly with the airline to get better answers” no I payed to your company you should solve the problem. Really awful.