Shows up false prices always The initial searched prizes are not available during the payment. Everytime the price keeps on changing. I tried for many destinations and for different flight and date combinations, everytime same thing repeats. Ctrip is just fooling the people to route to their website first and later forcing the ppl to buy for higher prices. Very cheap business tricks.

As another persons saids the worse… As another persons saids the worse company ever; I had a bad experience experience with the chatbot or automatically answer from the system; made us to waste time and money. Customer service kindly but don’t solve a thing; just wash out the hands and don’t care of anything; “you can contact directly with the airline to get better answers” no I payed to your company you should solve the problem. Really awful.

Beyond a joke. Beyond a joke. It's like their customer service department is a guy sat in his boxers having a laugh. Booked a flight with them without being given the option of adding baggage. Didn't have a choice but to book said flight anyway because of unforeseen volcano cirmcumstances. Contact them to add a bag and they're just like 'nah, bye'. I hope this company dissolves into nothing leaving a load of unemployable individuals on the losing side of a battle with karma.

TERRIBLE phuket ctrip office phuket ctrip office, worst customer service for hotels... now is august 2020, never got proper service from your office.... apart having your staff closing your office door on my foot ...what a terrible service you offer...or maybe the phuket team should find another job without dealing with customers... and for info, as you write, no one from your office contacted the hotels....

What a bunch of criminals What a bunch of criminals. Totally dishonest and corrupt. Threatening to call police if I do t withdraw my hold payment claim. I booked a ticket. They didn’t sent by email to confirm so I missed the flight. They didn’t want to know about it so I contacted credit card company and asked them to withhold payment. Then I got threading phone calls at 2 am.