English Ctrip

Unit 3002, 30/F., Paul Y. Centre, 51 Hung To Road, Kwun Tong, Kowloon, Hong Kong, Hong Kong, Hong Kong
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1.00
Based on 20 Reviews

5

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4

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3

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2

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1

100.00%
About English Ctrip

Ctrip is a leading provider of travel services including accommodation reservation, transportation ticketing, packaged tours and corporate travel management. Ctrip’s market cap has grown by more than 30 times since its listing on the NASDAQ Stock Exchange in 2003. In 2014, the company’s gross transaction value reached USD24.5 billion and total commission revenue reached USD1.3 billion.

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Aisha Moffett
HK

Unethical Unethical. We were mandated by the government not to travel because of COVID and Ctrip is keeping the money that we paid them instead of refunding us. They have the ability to refund us but are choosing not to. We specifically applied for a refundable room for this. They do not care about taking care of their ongoing customers.

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Faith Kambarami Zengeni
ZW

This is the worst company ever and… This is the worst company ever and should literally shut down. Please do not use their services. They are swindlers, unhelpful and get away from offering real assistance by going back and forth with a client. My brother's flight from Wuhan to Shanghai was canceled last minute. He eas unable to connect to the rest of his trip. Now they want him to buy a ridiculously expensive ticket and will not give him the full refund. He is about to become an illegal migrant in China because of this. This happened on the 11th of July. Up to now, no solution. What an inconvenience. I strongly recommend that you ti not use Ctrip. Pathetic service.

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Ahasan Islam
GB

I booked a flight using Budgetair in… I booked a flight using Budgetair in December 2022. Unfortunately, my airline canceled my flight that was booked initially using budgetair. I contacted the airline, and they are apologetic and willing to return the money. I sent 30 emails to budget air, and the issue has not been resolved. Budget air customer correspondents are not responding to my request. This has been a big headache and a hassle. It does not provide the best customer experience as they don't have a phone number. All communication is done only using email. I would greatly appreciate it if someone could contact me and get this resolved.

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Jeremy
AU

What a bunch of criminals What a bunch of criminals. Totally dishonest and corrupt. Threatening to call police if I do t withdraw my hold payment claim. I booked a ticket. They didn’t sent by email to confirm so I missed the flight. They didn’t want to know about it so I contacted credit card company and asked them to withhold payment. Then I got threading phone calls at 2 am.

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cool van camper
GB

This is the worst travel business I had… This is the worst travel business I had to deal with. Paid a round trip tickets 2 month ahead and only received one, with the other one pending until 2 days before departure. Called their agents several times and each one telling a lie.

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