J T
GBPaid for a ticket then they cancelled it! Paid for a ticket via skyscanner and after an hour of the payment being processed, it said all tickets were sold out?! Why charge my card before checking if there are any available spaces? This is ridiculous. By the time I found out they had cancelled my flight, it was too late and all the tickets were too expensive! AVOID this disorganised company...
Afrimi Tahiri
AUExtremely poor service Extremely poor service. Called 4 times to fix the passengers details that not sure who made the mistake. Called them then the airline then c trip again, than given contact me to call another agency than paid extra $65 Australian for her to change the passengers details because Ctrip staff did not know how to do it. Better pay more then be on the phone for about 3 hours.
Antony Dugler
HKEven worse follow up to a bad review So, in response to my review below, ctrip just called saying that I had made a mistake on their system. I think they are confused about their own policy. There is a big difference between changing a name on a flight and correcting a name on a flight. I am the same person! However, it seems to be ctrips policy to just deflect liability rather than help their customers. Wrong attitude and I won't be using them again. It feels like they only called to antagonize me having basically stolen the 600rmb from me.
Fred Stoffel
THTERRIBLE phuket ctrip office phuket ctrip office, worst customer service for hotels... now is august 2020, never got proper service from your office.... apart having your staff closing your office door on my foot ...what a terrible service you offer...or maybe the phuket team should find another job without dealing with customers... and for info, as you write, no one from your office contacted the hotels....
Jaike Page
KHBeyond a joke. Beyond a joke. It's like their customer service department is a guy sat in his boxers having a laugh. Booked a flight with them without being given the option of adding baggage. Didn't have a choice but to book said flight anyway because of unforeseen volcano cirmcumstances. Contact them to add a bag and they're just like 'nah, bye'. I hope this company dissolves into nothing leaving a load of unemployable individuals on the losing side of a battle with karma.