As another persons saids the worse… As another persons saids the worse company ever; I had a bad experience experience with the chatbot or automatically answer from the system; made us to waste time and money. Customer service kindly but don’t solve a thing; just wash out the hands and don’t care of anything; “you can contact directly with the airline to get better answers” no I payed to your company you should solve the problem. Really awful.

I booked a flight using Budgetair in… I booked a flight using Budgetair in December 2022. Unfortunately, my airline canceled my flight that was booked initially using budgetair. I contacted the airline, and they are apologetic and willing to return the money. I sent 30 emails to budget air, and the issue has not been resolved. Budget air customer correspondents are not responding to my request. This has been a big headache and a hassle. It does not provide the best customer experience as they don't have a phone number. All communication is done only using email. I would greatly appreciate it if someone could contact me and get this resolved.

Trying to book a BA ticket from London … Trying to book a BA ticket from London to Basel, Switzerland and when I go to do the payment details, it keeps saying payment card type is wrong when it isn't! I am paying with a visa debit card and it's telling me its the wrong type but why?!?! Can't book my ticket and after seeing all these reviews I feel put off. Sky scanner is a very trusted website and to be going through a 'secure booking' on sky scanner and it not being like that all because of Ctrip is making them look terrible.

Complete disservice to both the customer and the airline partner Refused to handle travel credits request on a cancelled Singapore Airlines itinerary, or rather, CS kept pretending that the option did not exist (even when pointed to the corresponding terms on SQ's website). Forced to file for refund, which took over three months to process even though by all accounts SQ has been prompt with refunds to its customers. I say "disservice" to be kind. You can think of other words starting with "dis-" and which fit this situation.

Paid for a ticket then they cancelled it! Paid for a ticket via skyscanner and after an hour of the payment being processed, it said all tickets were sold out?! Why charge my card before checking if there are any available spaces? This is ridiculous. By the time I found out they had cancelled my flight, it was too late and all the tickets were too expensive! AVOID this disorganised company...