TERRIBLE phuket ctrip office phuket ctrip office, worst customer service for hotels... now is august 2020, never got proper service from your office.... apart having your staff closing your office door on my foot ...what a terrible service you offer...or maybe the phuket team should find another job without dealing with customers... and for info, as you write, no one from your office contacted the hotels....

Poor Poor service… We are currently having a terrible terrible experience with a trip. Booked a flight from Wuhan to Zimbabwe months in advance. A few days before the trip the flight got cancelled. We reached out to ctrip for assistance and they want additional money for a rebooking. Agent service are so poor when you ask to speak with the manager they refuse and tell you I’m giving you the best service according to our policy. When we inquired about a refund they want to deduct a significant portion from the money. Please please do not use this service. My brother is stuck in China currently and in all of this back and forth we are incurring money for accommodation and an extension of his visa. CTrip Reference number: 18013015533

What a bunch of criminals What a bunch of criminals. Totally dishonest and corrupt. Threatening to call police if I do t withdraw my hold payment claim. I booked a ticket. They didn’t sent by email to confirm so I missed the flight. They didn’t want to know about it so I contacted credit card company and asked them to withhold payment. Then I got threading phone calls at 2 am.

Beyond a joke. Beyond a joke. It's like their customer service department is a guy sat in his boxers having a laugh. Booked a flight with them without being given the option of adding baggage. Didn't have a choice but to book said flight anyway because of unforeseen volcano cirmcumstances. Contact them to add a bag and they're just like 'nah, bye'. I hope this company dissolves into nothing leaving a load of unemployable individuals on the losing side of a battle with karma.

Trying to book a BA ticket from London … Trying to book a BA ticket from London to Basel, Switzerland and when I go to do the payment details, it keeps saying payment card type is wrong when it isn't! I am paying with a visa debit card and it's telling me its the wrong type but why?!?! Can't book my ticket and after seeing all these reviews I feel put off. Sky scanner is a very trusted website and to be going through a 'secure booking' on sky scanner and it not being like that all because of Ctrip is making them look terrible.