This is the worst travel business I had… This is the worst travel business I had to deal with. Paid a round trip tickets 2 month ahead and only received one, with the other one pending until 2 days before departure. Called their agents several times and each one telling a lie.

DO NOT USE CTRIP Ctrip is a disgrace, I’ve used it a lot as I live in China. However I will never use it again. Flights that are listed, continuously show no tickets available once you get through to the paying page, even worse if you are flying with a Chinese national. Different flights are available to different people at different prices. Please save your self time and money and use a more honest platform.

Shows up false prices always The initial searched prizes are not available during the payment. Everytime the price keeps on changing. I tried for many destinations and for different flight and date combinations, everytime same thing repeats. Ctrip is just fooling the people to route to their website first and later forcing the ppl to buy for higher prices. Very cheap business tricks.

As another persons saids the worse… As another persons saids the worse company ever; I had a bad experience experience with the chatbot or automatically answer from the system; made us to waste time and money. Customer service kindly but don’t solve a thing; just wash out the hands and don’t care of anything; “you can contact directly with the airline to get better answers” no I payed to your company you should solve the problem. Really awful.

This is the worst company ever and… This is the worst company ever and should literally shut down. Please do not use their services. They are swindlers, unhelpful and get away from offering real assistance by going back and forth with a client. My brother's flight from Wuhan to Shanghai was canceled last minute. He eas unable to connect to the rest of his trip. Now they want him to buy a ridiculously expensive ticket and will not give him the full refund. He is about to become an illegal migrant in China because of this. This happened on the 11th of July. Up to now, no solution. What an inconvenience. I strongly recommend that you ti not use Ctrip. Pathetic service.