Shows up false prices always The initial searched prizes are not available during the payment. Everytime the price keeps on changing. I tried for many destinations and for different flight and date combinations, everytime same thing repeats. Ctrip is just fooling the people to route to their website first and later forcing the ppl to buy for higher prices. Very cheap business tricks.

Paid for a ticket then they cancelled it! Paid for a ticket via skyscanner and after an hour of the payment being processed, it said all tickets were sold out?! Why charge my card before checking if there are any available spaces? This is ridiculous. By the time I found out they had cancelled my flight, it was too late and all the tickets were too expensive! AVOID this disorganised company...

What a bunch of criminals What a bunch of criminals. Totally dishonest and corrupt. Threatening to call police if I do t withdraw my hold payment claim. I booked a ticket. They didn’t sent by email to confirm so I missed the flight. They didn’t want to know about it so I contacted credit card company and asked them to withhold payment. Then I got threading phone calls at 2 am.

Poor Poor service… We are currently having a terrible terrible experience with a trip. Booked a flight from Wuhan to Zimbabwe months in advance. A few days before the trip the flight got cancelled. We reached out to ctrip for assistance and they want additional money for a rebooking. Agent service are so poor when you ask to speak with the manager they refuse and tell you I’m giving you the best service according to our policy. When we inquired about a refund they want to deduct a significant portion from the money. Please please do not use this service. My brother is stuck in China currently and in all of this back and forth we are incurring money for accommodation and an extension of his visa. CTrip Reference number: 18013015533

BEYOND TERRIBLE CUSTOMER SERVICE BEYOND TERRIBLE CUSTOMER SERVICE. Booked a flight to Seoul from Shanghai. Instead of landing at 8 pm, the plane landed close to 11 making me miss an important business meeting I was meant to be attending in the first place. On the way back, over 2 hour delay as-well. No warning from Ctrip. Ended up wasting a whole weekend, a ton of money and never made it to the business meeting. When I confronted Ctrip about it and asked for some type of compensation for their incompetence, I got given a bunch of excuses and got hung up on. Basically you pay for a service that you never receive. Absolute bullocks!