We will NEVER use Bookingbuddy again We will NEVER use Bookingbuddy again! We booked a hotel with them and then realized it was not the right one and changed it. We got a cancellation confirmation and we were never told anything else. The amount of the 1st room was then charged to our card. So we called and were told sorry- that was the cancellation fee. The whole $184.21 which we were going to pay for the room. They said it was too late- 5 minutes after booking and 3 days before going. They are horrible and horrible customer service. Go direct through airlines and hotels you get best rates and best costumer service. NEVER AGAIN!

Totally misleading Totally misleading! They show prices which relate only to a single night and mislead you into thinking they are cheap. In reality they are only able to access higher rates than other sites

HORRIBLE CUSTOMER SERVICE AND… HORRIBLE CUSTOMER SERVICE AND MISLEADING INFO!Waited on hold 2 times over 20mins and they picked up and hung up, finally got someone 3rd time who lied , wouldn't transfer me and would not honor their own policy! Never again will I work with this company!

Terrible Customer Service This company is one you should stay away from. There are many that more reliable when it comes to honesty and integrity. They booked a hotel for me in Venice Florida instead of Venice California and refused to refund the money. I told the young rude agent on the phone that I was going to file a complaint with the BBB and he laughed at me. He said calling the BBB is old school, so who really cares. In the vein of this new school hi-tech venue, called the internet, I decided that more people would probably read my review this way.

What 'You' are after Perhaps your directors or your business model tells you otherwise, but for me, you have no focus on what ‘I‘ want and the best way to achieve it. Rather, it is all about ‘you‘ and deals that 1) don’t interest me and 2) have no relevance. I have simply blocked you out of my focus and I now delete all your EMails. So, why did I pick up this one? I saw “My opinion” or “survey“ and, well folks... here it is. Tell me, how many people do I represent who don’t even bother to respond?