HORRIBLE CUSTOMER SERVICE AND… HORRIBLE CUSTOMER SERVICE AND MISLEADING INFO!Waited on hold 2 times over 20mins and they picked up and hung up, finally got someone 3rd time who lied , wouldn't transfer me and would not honor their own policy! Never again will I work with this company!

Booking Buddy.com is a scam!! Booking Buddy.com is a scam!!! This is the 2nd time I encountered the same problem. I booked on the website and got the booking confirmation, then a couple of days later the agent called & said that the pricing I had booked was no longer available and made me pay much higher price. They got ALL kinds of excuses… it looks like this company is located in India, not in the U.S. When they booked they changed ALL the names of my family members to Indian names and it was so hectic and time consuming to deal with the agents… very rude agents and hard ti understand their English….I am going to report this to Minnesota Business Bureau!!!

Untrustworthy My review is from a few years ago . We used booking buddies .com to book an room in Barcelona which was advertised on their website as a five star rating . The flat which had several rooms which were rented out was awful We had to go up 8 flights of stairs which had big holes and broken concrete on it. The bathroom was filthy and worse had bare wires coming out of the wall in several places including in front of the shower . The bed was small and uncomfortable and had stains all over the bedding which just had a sheet on it. When we came back we contacted booking buddies but they never replied to our emails . We then posted a review about it you on their website for this particular room but it was never put it on their website ...they only put some five star ratings on there which clearly must've been put on there by the website themselves as it was the worst place I've ever stayed in. Don't use this website if you want good quality accommodation and honest reviews .

We will NEVER use Bookingbuddy again We will NEVER use Bookingbuddy again! We booked a hotel with them and then realized it was not the right one and changed it. We got a cancellation confirmation and we were never told anything else. The amount of the 1st room was then charged to our card. So we called and were told sorry- that was the cancellation fee. The whole $184.21 which we were going to pay for the room. They said it was too late- 5 minutes after booking and 3 days before going. They are horrible and horrible customer service. Go direct through airlines and hotels you get best rates and best costumer service. NEVER AGAIN!

Do Not Use This Company!!!Booking Buddy… Do Not Use This Company!!!Booking Buddy would not let me change my reservation in Frisco, TX to Frisco, Co. I understand they have a "No Cancellation" policy, but at least let me use the money towards a hotel in the town I am staying. It was an accident!! I called them immediately after it was booked. The customer service rep was rude and not from here. So, he didn't understand what I was explaining, then handed me over to someone else after being on hold for 9 minutes!!! Uuugh. This site seems like ir is not legit. They should be shut down!!!!!