Terrible Customer Service This company is one you should stay away from. There are many that more reliable when it comes to honesty and integrity. They booked a hotel for me in Venice Florida instead of Venice California and refused to refund the money. I told the young rude agent on the phone that I was going to file a complaint with the BBB and he laughed at me. He said calling the BBB is old school, so who really cares. In the vein of this new school hi-tech venue, called the internet, I decided that more people would probably read my review this way.

Totally misleading Totally misleading! They show prices which relate only to a single night and mislead you into thinking they are cheap. In reality they are only able to access higher rates than other sites

Double the Bag Fees; Triple the Stress Booked my Spirit Airline flights for November with them in September. Took Spirit 3 days to recognize the res # that Bookingbuddy gave me, and then I was able to buy bags for the flight through Spirit's website under that res number. The evening before my flight I go to check in, and Spirit says that the res was cancelled in early October due to credit card fraud. Not mine, but apparently somebody at Bookingbuddy. So I'm totally out of luck. At this point, I'm frantically trying to get booked back on the flight, when I get a call on my cell from Bookingbuddy telling me that they're emailing me my boarding passes. And THOSE weren't real Spirit Airlines boarding passes but just a printout of a new res under a new number. Huh? The crisis was averted in that the new res number let me actually check in on the Spirit site. But I had to re-buy the bags, because they wouldn't acknowledge the purchase under the OLD res number. I had to buy the bags both ways all over again, and lost $204. Spirit Airlines says it's my problem - not theirs and that they flat-out DO not refund bags. The good news is that we traveled as planned. But it was WAY too much stress on me and having to double pay for the bags ate up whatever savings I was getting in the cheap flight through Bookingbuddy. Never again!

I AM SICK AND TIRED OF GETTING EMAILS… I AM SICK AND TIRED OF GETTING EMAILS FROM THEM! I UNSUBSCRIBED FROM THEIR SITE AND EVEN SENT THEM NASTY MESSAGES LETTING THEM KNOW THAT I WILL NEVER BUY ANYTHING FROM THEM. DESPITE THOSE MESSAGES, THEY KEEP ON SENDING ME EMAILS JUST TO WASTE THEIR TIME AND MINE! THEY ARE PATHETIC AND DESPARATE FOR A SALE- WHICH THEY WILL NOT GET FROM ME ;)!! I RECEIVED A RESPONSE FROM BOOKINGBUDDY AND THE LINK THEY SUBMITTED WOULD NOT OPEN. PLUS, I HIT THE UNSUBSCRIBE BOTTOM FOR THE 100TH TIME ON VERY RECENT EMAIL, BUT GUESS WHAT! I STILL RECEIVED EMAILS FROM THEM LATER ON IN THE DAY! THEY NEED TO STOP .....SENDING THEM!!!!

HORRIBLE CUSTOMER SERVICE AND… HORRIBLE CUSTOMER SERVICE AND MISLEADING INFO!Waited on hold 2 times over 20mins and they picked up and hung up, finally got someone 3rd time who lied , wouldn't transfer me and would not honor their own policy! Never again will I work with this company!