Avoid at all costs! Avoid at all costs!! Shocking customer service, only way to make contact is by using a contact on park resorts home page, with no link! No phone contacts /customer service at all, unless of course you want to buy, then there are lots of people. This company has gone downhill, no customer care, its all about the cash for Park Resorts, avoid!!

Do not buy a van from these! Whilst the park itself is fine, I would advise against buying a caravan with these. We were told lie after lie during the sales pitch. Really disappointed with their unprofessional manner. Customer service also leaves a lot to be desired once you’ve signed your life away. Avoid !

Just got bk from hayling island they… Just got bk from hayling island they advertise things that are not available. We also had prob with pool the outside pool woz closed even thou good weather but got told even if open children were not allowed also do not attempt the pool if u are disabled it's not worth the humiliation. I will never go bk also our caravan had fleas so it made for a great wk over priced and not worth it

As an owner I would strongly recommend… As an owner I would strongly recommend not spending your money buying from this unscrupulous company. Their sales staff blatantly lie to get a sale, they fraudulently charge for "extras" they don't provide. They use finance companies that obviously don't scrutinize contracts and don't practice Responsible lending ..,.Buy bricks and mortar it's alot more risk free.

Avoid Highfield grange resort at all… Avoid Highfield grange resort at all costs. I arrived on Friday 30th June and on 1st July woke up to bed bugs all over the bed, blood splatter everywhere. I went to reception at 9 am, and the young lady rang the accommodation team after I showed her photos, they t9ld her they can't move us incase we take them into another van, that we would need to go home and that she would need to log the complaint. I've heard nothing. I spoke with someone on the online chat, sent photos of their pet bed bugs and my body photos coveted in bites, aga8n told my refund would take 5 to 7 days, I've still heard nothing. I drove 2 hours home to sit at a laundrette for 2 hours to wash all clothing as I didn't fancy risking my house with Highfield granges pets. Ive wasted t8me and money, fuel etc and today on the online chat I was told the park has marked my complaint as resolved. What a joke. I want my weekend refunded and all other expenses compensated. Further to my correspondence which I had to leave reviews, posts on their fb and message the ceo feedback, the park have still had no contact with myself and through fb messenger have offered to partially refund me and wanting to charge me for my first nights stay with bed bugs.