Very disappointing!!!!!!!!!! Very disappointing! Paid for a luxury upgrade at Valley Farm Clacton & the caravan was filthy,disgusting & smelt. Had massive cobwebs with flies in them,food splattered on the walls,holes in the walls,cupboard doors hanging off & smelt of damp & rotting. Definitely wasn’t the caravan we booked from the pictures on the website. Staff totally unhelpful! We checked out within 20 minutes as it was that awful. If that was the upgrade & apparently a 2018 new caravan would hate to see the cheaper ones. DEFINITELY WONT be booking with Parkdean again!!!

Beware high contact phone charges to park resorts I booked a few holidays with park resorts. it does state the high phone charges on the booking page. However when booking the holidays the charges amounted to quite a noticeable added extra on my phone bill, when I received it a few months later. I did contact park resorts to question why they charge such high phone charges to book holidays. The amount of people that book the holidays amounts to quite a lot if money. In my case approx £14 in phone charges just to book a few breaks away, so readers can see the considerable amount of charges if we multiply this by the amount of people needing to speak to a park resorts adviser on the phone, regarding their holiday booking. I did contact Park resorts unfortunately park resorts were not able to justify these charges. Beware readers !

avoid and insurance is a rip off too... dont go near. avoid, we booked a holiday and paid insurance incase of this not working out due to cronovirus. we ask for an extention of 7 days to pay the final payment.. they refused say we had to cancel ..so we did the told we have lost all out payments and offered m a 5 pound refund.. disgusting service. we explain our situation and that we had tried to sort the holiday for our disabled son ASD. they refused to help or allow us 7 days to complete our payments.. they simply stole our paid money and with a low income that hurts, I ask how they calculate our refund as we were insured against cancelation.. reply was I use a calculator.. I also asked for a transcription of the web chat.. still not arrived and they are even emailing us to pay the rest...

Just got bk from hayling island they… Just got bk from hayling island they advertise things that are not available. We also had prob with pool the outside pool woz closed even thou good weather but got told even if open children were not allowed also do not attempt the pool if u are disabled it's not worth the humiliation. I will never go bk also our caravan had fleas so it made for a great wk over priced and not worth it

One to definitely avoid One to definitely avoid, they will disappoint if you try to book here. We booked well in advance to be told two days before arriving that they could not accommodate our motorhome due to the ground being wet on a grass pitch which is fair enough so they said we could go onto a hard standing pitch instead so all seemed OK. The next day we get a call from Lucy to say that the hard standing pitch was also now unsuitable bearing in mind that we are all packed up and kids excited to be going away, our 5 year old had packed the week prior and was super exited. The hard standing pitch apparently would need to be accessed by going over grass, new one on me but this also was now not an option. We then were offered a site caravan to use, not ideal but the family could still get to go away although not to our usual standard. This however was soon shattered by them stating it would not be on the days that we booked and requested we come whilst the kids were still at school. I said maybe we just turn up so that the manager could tell our children why they could not have a holiday and explain yet I was then to be accused of being threatening to which at no point did I threaten anyone and the recorded phone call has been requested in writing. Today I received an email from another manager Rhian Hughes who yet again slating me as an individual although I have not done anything wrong. My family deserves better then this and luckily we have friends on site at the moment who are going to take pictures of the park, I wonder if Alfred and Jason Jeffrey now how their staff are running the site but they are about to find out. Never in all the years of motorhoming have we come across such arrogance and rudeness and it will not be tolerated, plenty of parks around that are more professional run just a shame it’s too late to book anything at such short notice and my family have been left disappointed. In response to the reply please be aware that at no point did I become angry or rude which is why I have requested a copy of the call and together with emails and your reply here I will take legal action for deformation. My complaint concerning legal action was not about the pitch it was about your responses which including your reply here are simply not true and therefore people need to be warned and action taken to rectify your attitude