avoid and insurance is a rip off too... dont go near. avoid, we booked a holiday and paid insurance incase of this not working out due to cronovirus. we ask for an extention of 7 days to pay the final payment.. they refused say we had to cancel ..so we did the told we have lost all out payments and offered m a 5 pound refund.. disgusting service. we explain our situation and that we had tried to sort the holiday for our disabled son ASD. they refused to help or allow us 7 days to complete our payments.. they simply stole our paid money and with a low income that hurts, I ask how they calculate our refund as we were insured against cancelation.. reply was I use a calculator.. I also asked for a transcription of the web chat.. still not arrived and they are even emailing us to pay the rest...

I've used this company twice before for … I've used this company twice before for my family holiday in Wales. Carmarthen Bay and North Wales. Recently completed my last visit and would not return to any of the Park Resort sites due to my experience at Carmarthen Bay this October. The star troopers insulted the audience, dirty caravan, staff unprofessional and the list goes on. BTW it does not make sense to inform the company due to the person you complaining about would be the one dealing with the complaint. Which in my opinion defeats the process. Don't miss interpret my review, Wales is a lovely place, if you want to have a great holiday with positive memories in Wales, avoid staying at Park Resorts sites especially Carmarthen Bay.

I wouldn’t even give it one star disgusting We’ve recently stopped at parkdean at Saltcoats Caravan 196.The caravan was appalling . It stank of mould and stale cigarettes. My daughters duvet was covered in faeces and the bedding The bathroom mat was sodding wet with mould all over it and on the floor. Under the cushions in living room hadn’t been cleaned there was trimming missing Mould all over curtains Boiler hadn’t been checked since 2017 fire extinguisher hadn’t been checked since 2007. The fire escape windows were nailed shut. I’ve complained they say they take things seriously but I doubt this happens. Please don’t use caravan 196. It will be your holiday from hell

Barmston Beach- Parkdean resort Booked Caravan for 4 nights @barmston beach parkdean resort, on arrival was given the caravan that wasn’t booked to top it up reception and manager had no customer service, didn’t stay in the horrific smelly caravan left on the same day. Please avoid, better of setting a tent in your garden :). Advise to the park listen to what your customers needs and not to be so arrogant and show no respect to others.

Very disappointing!!!!!!!!!! Very disappointing! Paid for a luxury upgrade at Valley Farm Clacton & the caravan was filthy,disgusting & smelt. Had massive cobwebs with flies in them,food splattered on the walls,holes in the walls,cupboard doors hanging off & smelt of damp & rotting. Definitely wasn’t the caravan we booked from the pictures on the website. Staff totally unhelpful! We checked out within 20 minutes as it was that awful. If that was the upgrade & apparently a 2018 new caravan would hate to see the cheaper ones. DEFINITELY WONT be booking with Parkdean again!!!