Avoid Highfield grange resort at all… Avoid Highfield grange resort at all costs. I arrived on Friday 30th June and on 1st July woke up to bed bugs all over the bed, blood splatter everywhere. I went to reception at 9 am, and the young lady rang the accommodation team after I showed her photos, they t9ld her they can't move us incase we take them into another van, that we would need to go home and that she would need to log the complaint. I've heard nothing. I spoke with someone on the online chat, sent photos of their pet bed bugs and my body photos coveted in bites, aga8n told my refund would take 5 to 7 days, I've still heard nothing. I drove 2 hours home to sit at a laundrette for 2 hours to wash all clothing as I didn't fancy risking my house with Highfield granges pets. Ive wasted t8me and money, fuel etc and today on the online chat I was told the park has marked my complaint as resolved. What a joke. I want my weekend refunded and all other expenses compensated. Further to my correspondence which I had to leave reviews, posts on their fb and message the ceo feedback, the park have still had no contact with myself and through fb messenger have offered to partially refund me and wanting to charge me for my first nights stay with bed bugs.

One to definitely avoid One to definitely avoid, they will disappoint if you try to book here. We booked well in advance to be told two days before arriving that they could not accommodate our motorhome due to the ground being wet on a grass pitch which is fair enough so they said we could go onto a hard standing pitch instead so all seemed OK. The next day we get a call from Lucy to say that the hard standing pitch was also now unsuitable bearing in mind that we are all packed up and kids excited to be going away, our 5 year old had packed the week prior and was super exited. The hard standing pitch apparently would need to be accessed by going over grass, new one on me but this also was now not an option. We then were offered a site caravan to use, not ideal but the family could still get to go away although not to our usual standard. This however was soon shattered by them stating it would not be on the days that we booked and requested we come whilst the kids were still at school. I said maybe we just turn up so that the manager could tell our children why they could not have a holiday and explain yet I was then to be accused of being threatening to which at no point did I threaten anyone and the recorded phone call has been requested in writing. Today I received an email from another manager Rhian Hughes who yet again slating me as an individual although I have not done anything wrong. My family deserves better then this and luckily we have friends on site at the moment who are going to take pictures of the park, I wonder if Alfred and Jason Jeffrey now how their staff are running the site but they are about to find out. Never in all the years of motorhoming have we come across such arrogance and rudeness and it will not be tolerated, plenty of parks around that are more professional run just a shame it’s too late to book anything at such short notice and my family have been left disappointed. In response to the reply please be aware that at no point did I become angry or rude which is why I have requested a copy of the call and together with emails and your reply here I will take legal action for deformation. My complaint concerning legal action was not about the pitch it was about your responses which including your reply here are simply not true and therefore people need to be warned and action taken to rectify your attitude

Entertainment and facilities. Entertainment and facilities, swimming pool etc. Very good. Caravan disappointing, needed a good clean, No broom or cleaner. This attracted more ants. Put you up in lounge very uncomfortable. Windows filthy with bird poo. Two large holes in grass outside caravan which someone could break an ankle, as it was we only had a bad sprain.

avoid and insurance is a rip off too... dont go near. avoid, we booked a holiday and paid insurance incase of this not working out due to cronovirus. we ask for an extention of 7 days to pay the final payment.. they refused say we had to cancel ..so we did the told we have lost all out payments and offered m a 5 pound refund.. disgusting service. we explain our situation and that we had tried to sort the holiday for our disabled son ASD. they refused to help or allow us 7 days to complete our payments.. they simply stole our paid money and with a low income that hurts, I ask how they calculate our refund as we were insured against cancelation.. reply was I use a calculator.. I also asked for a transcription of the web chat.. still not arrived and they are even emailing us to pay the rest...

booked at southview in caravan decided… booked at southview in caravan decided to upgrade before we went thecaravan was not the one stated I.e a Sleaford van. we paid extra for this. on arrival the van seemed not to bad .however looking closer we found en suit bathroom had no plug in sink toilet brush broken and unusable floor filthy found childs soother on floor .in seating area found toys behind small fridge from previous occupants during our stay we found out why there was a small additional fridge in the van .On third day found all our food had gone off due to main fridge not working correctly it had to thrown away later that night at 3 30 am the alarm system went off security was called out to sort it .On inspection of other bathroom it was found there was not even a toilet brush at all to use We have use south view before but will not visit again after this experience On reading other reviews from other users PARKDEAN needs to take on board these comments very quickly