Dee Nott
GBEntertainment and facilities. Entertainment and facilities, swimming pool etc. Very good. Caravan disappointing, needed a good clean, No broom or cleaner. This attracted more ants. Put you up in lounge very uncomfortable. Windows filthy with bird poo. Two large holes in grass outside caravan which someone could break an ankle, as it was we only had a bad sprain.
MORTON
GBbooked at southview in caravan decided… booked at southview in caravan decided to upgrade before we went thecaravan was not the one stated I.e a Sleaford van. we paid extra for this. on arrival the van seemed not to bad .however looking closer we found en suit bathroom had no plug in sink toilet brush broken and unusable floor filthy found childs soother on floor .in seating area found toys behind small fridge from previous occupants during our stay we found out why there was a small additional fridge in the van .On third day found all our food had gone off due to main fridge not working correctly it had to thrown away later that night at 3 30 am the alarm system went off security was called out to sort it .On inspection of other bathroom it was found there was not even a toilet brush at all to use We have use south view before but will not visit again after this experience On reading other reviews from other users PARKDEAN needs to take on board these comments very quickly
CA
GBAs an owner I would strongly recommend… As an owner I would strongly recommend not spending your money buying from this unscrupulous company. Their sales staff blatantly lie to get a sale, they fraudulently charge for "extras" they don't provide. They use finance companies that obviously don't scrutinize contracts and don't practice Responsible lending ..,.Buy bricks and mortar it's alot more risk free.
Tori
GBI wouldn’t even give it one star disgusting We’ve recently stopped at parkdean at Saltcoats Caravan 196.The caravan was appalling . It stank of mould and stale cigarettes. My daughters duvet was covered in faeces and the bedding The bathroom mat was sodding wet with mould all over it and on the floor. Under the cushions in living room hadn’t been cleaned there was trimming missing Mould all over curtains Boiler hadn’t been checked since 2017 fire extinguisher hadn’t been checked since 2007. The fire escape windows were nailed shut. I’ve complained they say they take things seriously but I doubt this happens. Please don’t use caravan 196. It will be your holiday from hell
Paul Fawkner
GBOne to definitely avoid One to definitely avoid, they will disappoint if you try to book here. We booked well in advance to be told two days before arriving that they could not accommodate our motorhome due to the ground being wet on a grass pitch which is fair enough so they said we could go onto a hard standing pitch instead so all seemed OK. The next day we get a call from Lucy to say that the hard standing pitch was also now unsuitable bearing in mind that we are all packed up and kids excited to be going away, our 5 year old had packed the week prior and was super exited. The hard standing pitch apparently would need to be accessed by going over grass, new one on me but this also was now not an option. We then were offered a site caravan to use, not ideal but the family could still get to go away although not to our usual standard. This however was soon shattered by them stating it would not be on the days that we booked and requested we come whilst the kids were still at school. I said maybe we just turn up so that the manager could tell our children why they could not have a holiday and explain yet I was then to be accused of being threatening to which at no point did I threaten anyone and the recorded phone call has been requested in writing. Today I received an email from another manager Rhian Hughes who yet again slating me as an individual although I have not done anything wrong. My family deserves better then this and luckily we have friends on site at the moment who are going to take pictures of the park, I wonder if Alfred and Jason Jeffrey now how their staff are running the site but they are about to find out. Never in all the years of motorhoming have we come across such arrogance and rudeness and it will not be tolerated, plenty of parks around that are more professional run just a shame it’s too late to book anything at such short notice and my family have been left disappointed. In response to the reply please be aware that at no point did I become angry or rude which is why I have requested a copy of the call and together with emails and your reply here I will take legal action for deformation. My complaint concerning legal action was not about the pitch it was about your responses which including your reply here are simply not true and therefore people need to be warned and action taken to rectify your attitude