Jetsetter

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1.25
Based on 20 Reviews

5

0.00%

4

0.00%

3

5.00%

2

15.00%

1

80.00%
About Jetsetter

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Noriko
CA

Don't be fooled by the price, it's misleading We booked our girls weekend in Montreal through Jetsetter and the pricing included our local taxes and federal taxes specific to Canada and our Province. We assumed that we would be charged in Canadian dollars given the country and provincial taxes were displayed. I looked through their terms and conditions to ensure that it would be in Canadian dollars and no where on the site does is specify a currency. So we booked out hotel and were charged in US dollars which increased our price for 2 rooms by 300.00. I find this very misleading and the prices should clearly be stated as US dollars or all charges displayed as your local currency will be charged in US dollars. No where on their site does it state this so we are really disappointed and none of us will use this site again. I called the number and they basically told me you're SOL. Great customer service...NOT!!

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Christopher Jones
GB

Jetsetter is an ok source for travel information. Jetsetter is not as user friendly as expedia.com and travelocity.com. Jetsetter is primarily a source for upscale hotels in the most popular destinations. I would use Jetsetter more if they offered a larger number of travel services.

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Dave Hanson
GB

We bought into jetsetters in May- SCAM We bought into jetsetters in May, 2019. Went to use membership recently and could not get anybody to answer phone. Looks like they packed up and left us holding the bag of Uknow what. May have to go to attorneys for class action suit. Total SCAM!

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Sudsy
GB

SCAM We joined Jetsetters after going to one of there presentations. It sounded good and so we tried using their service. After telling them to get info for a trip to the UK, we never heard from the rep again after two months. We called and still received no answer. In the meantime, we lost a great opportunity with Costco Travel. So we are out $5664 for membership which they have refused to refund. They are a big scam! Stay away!

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Kim Tyssowski
GB

One star only because....... Awarding one star was the only option available to post a review, otherwise no stars would be my choice. Jetsetter is not available over the weekend and evening hours should you need to reach them. In my case Jetsetter did not update a travel date with our hotel as assured over the phone. When we arrived at our hotel we had no reservation on record and Jetsetter was not available to address this issue. We made these plans through Trip Advisor initially and learned the hard (and expensive) way that they then facilitate through Jetsetter. Neither one will take responsibility or remediate but rather pass off a problem to the other in a loop. Neither Trip Advisor or Jetsetter intermediates with the hotel on our behalf and since my credit card was charged the day of booking and the bill has long since been paid I have no means to dispute the charge . I will not be using Trip Advisor or Jetsetter for any of my future trips. - Kim Tyssowski

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