Not a service company I am very dissatisfied with my first (and now only) experience with Jetsetter. I booked a hotel in New York though them for two nights at $249/night (without taxes and fees). When we arrived, a basic room was $214 and the next level up was $245 (as well as more expensive rooms). Despite having paid more, we were given the basic room since we had purchased “run of the house” from Jetsetter. Since Jetsetter acted as an intermediary between me and the hotel, I would have assumed they would also advocate for me. I assumed that the hotel would have knowledge of our higher payment and would offer us a equitable room. I assumed that Jetsetter, when this was brought to their attention, would have acknowledged the issue and worked with me to remediate it. It’s my fault - I assumed too much. That’s why I’ll book directly with a hotel or use a more customer focused service in the future - not Jetsetter. UPDATE after their reply Their public reply at this site does not match our previous correspondence. I've written to the new contact but assume nothing. Again, I was won't book with this company because my expectations are apparently unrealistic for this vendor.

Horrible Company! Worst experience ever booking a hotel on JetSetter! As soon as I booked the hotel, I realized that the same hotel, much better room was available at the hotels site directly at a much cheaper rate. I tried to call JetSetter but their automated message stated that they work only form 10am - 06pm EST. The booking has to be cancelled before midnight becasue JetSetters policy stated that anything after midnight will incur one days cancellation fees. I emailed JetSetter and no luck. i called the hotel directly and they said since this room was booked using JetSetter, I could make modifications only through Jet Setter. The next day JetSetter responds that they cant do anything about the toom and cant modify and cant cancel. PLEASE DO NOT BOOK ANYTHING THROUGH JETSETTER!! PATHETIC SERVICE AND EVEN MORE PATHETIC CUSTOMER CARE!

Avoid them! I booked a room in Radisson Manchester through their web-site 2 months before I traveled, they charged me right away for the stay. In the hotel check -out I was charged again as Jetsetter never sent them my payment! The hotel is still trying to contact them- no reply. They never answer the phone or my emails neither. I wonder if I can get my money back! DO NOT USE THEM!!!

Jetsetter is an ok source for travel information. Jetsetter is not as user friendly as expedia.com and travelocity.com. Jetsetter is primarily a source for upscale hotels in the most popular destinations. I would use Jetsetter more if they offered a larger number of travel services.

Not a travel agent Please be aware that this company buys discount bulk rates from hotels and makes money by charging you full price. They made $120 off of our 2-night hotel stay. You are better off booking directly!