$4000 scam We paid $4000 for this membership. Used it once for a car rental. Ended up costing more than Costco travel. We were told we could cancel our membership. We tried and received no response. We were promised excellent deals on cruises. There were no cruises that we cared to go on. We got scammed. I can’t remember the exact date

Buyer beware! Poor quality vacation packages, poor value for money, and promises not kept! I just returned from the Greek Island Hopping trip that I purchased from JetSetter, and was very disappointed. 1) The package was supposed to include a day in Athens for site-seeing, but that was not possible because they scheduled me to get in very late, and then leave very early the next day. So disappointing!!!! 2) Also, my package was supposed to include free breakfasts all days, and I could not get those on two days because of my scheduled pick-up times being too early in the morning. 3) Communication was horrible. They never answered emails re: questions, and during the trip, we often didn't know who was going to pick us up for the next leg of the trip, or even when our pick-up time was. 4) the hotels they booked for us were very mediocre, and the rooms we were assigned were the lower quality rooms at each hotel. 5) After pricing out everything, I found that I would have saved about $1,000 if I had booked the exact same trip myself, instead of using Jetsetter! 6) They booked me on a flight from Chicago to Athens that had a layover in Istanbul, when there were plenty of similarly priced flights that flew direct. The whole trip was just poorly organized, poorly planned, mediocre, and not a good value. I will never use them again.

Avoid them! I booked a room in Radisson Manchester through their web-site 2 months before I traveled, they charged me right away for the stay. In the hotel check -out I was charged again as Jetsetter never sent them my payment! The hotel is still trying to contact them- no reply. They never answer the phone or my emails neither. I wonder if I can get my money back! DO NOT USE THEM!!!

Feeling pretty scammed I placed a hold for a trip the other day on jetsetter which is supposed to only charge you 10% and then you have a few days to decide if you want to book it. I wanted to figure out flights etc...seemed very reasonable to me. If you chose not to book it you sacrifice the 10% which turns into a jetsetter credit, I was fine with that. Except they charged me for the hold and the entire booking, and now they are giving me the run around to get my money back saying that they are waiting for their contact at the resort to get back to them so they can refund my money...still no call back

Poor customer service; reneged on credit for a bad hotel experience. Jetsetter advertised a bed and breakfast Inn in North Carolina and they were informed that we had an awful experience with that particular trip. While on that trip we encountered a sales pitch for a weight-loss program the entire time while we were supposed to be on vacation for rest and relaxation. Jetsetter gave us a credit for the trip and they are saying now the credit has expired and we cannot use. They never informed us that there was an expiration date. They make up their own rules as they go and are untrustworthy.