Deception Live in Canada, went to website of a Canadian hotel. Booked reservation and did not read the fine print on the checkout page. Received confirmation email from reservations.com with the rate in USD. After returning home, discovered USD14.99 "booking fee" on my credit card statement. Called reservations.com and told that booking fee is on the checkout page and could not be refunded, even though no mention of booking fee USD14.99 on the confirmation email. First, deception in disguising as hotel website, Second, deception in fine print booking fee. I shall hotel direct in future. Booking online is a minefield of EXTRA and HIDDEN charges. Hope this helps others avoid the extra costs/frustration I experienced.

Was promised a refund because of the… Was promised a refund because of the riot in Atlanta. The hotel I booked made me and my family leave at 12:00am because they could not protect us or promise we would be safe. Called this terrible site to confirm my refund and they are giving me a run around. This was a terrible experience my family had to go through and this site should be more understanding. Especially with with everything going on.

Left stranded in Jamaica and company kept refund Booked at a hotel in Jamaica on April, when we turned up, the resort turned us away because one of the party in our group was below the age of 18 (even though our reservation showed there was 1 child). The resort has since refunded hotel reservation, provided proof, yet the company still refuses to refund us the monies paid. It was a horrible experience which left us stranded in Jamaica without a hotel. I have written to the company many times, spoken to them on the telephone on multiple occasions, each time they pretend to speak to some team in the back office, say they will process refund in 3-5 days then nothing. This has been going on since April. I would highly recommend that no one ever use this website. I am in the process of securing legal representation to bring a lawsuit against this company.

I would give them zero stars if it was an option Quite simply the most disorganized travel agency we've ever used. Had to use the American Express dispute system to force the refund that they'we committed to in writing a month prior (and it took my wife multiple attempts and several hours to get that in writing). They are not malicious, but if you treasure your time, contract somewhere else.

thought I had cancelled my reservation only to fine out!!! thought I had cancelled my reservation on their website only to find out later it was not cancelled. They referred us to hotel to try to cancel remaining nights and hotel told us they could not do it since it was a block reservation made by reservations.com. Catch 22. Conveniently on their part, I never did receive a confirmation of my cancellation. Disputing with my CC company but will likely loose since they have paperwork on my original reservation. Expedia should be ashamed to have a subsidary sham company.