Wish I would have read the small print Wish I would have read the small print. Thought I was booking directly with the Canadian hotel. I was quoted 140 CAD per night plus taxes, which was the hotels direct booking rate. It turned out the quoted rate was in USD and I was charged an extra 40 USD for God knows what. Very disappointed and I will go out of my way to avoid this company in the future.

Don't Be Fooled... These People Are Fraudulent: The True Meaning Of BAIT AND SWITCH. Total Liars That Make You Believe You Are Working WithThe Actual Hotel But In reality They Book The Room With Exspedia And Charge You 70.00 Extra. This Company Is A Third Party Trying To Get Your Money By Any Means Necessary And Really They Should Be Ashamed Of Themselves. I Tried To Cancel My Reservation In The Time Frame Allowed To Me And Well You Guessed It They Said It Was To Late. Note: Please Do Not Book With These People Save Yourself Aggravation And Irritation. Avoid At All Costs It's Absolutely "FRAUD" Never Will Happen To Me Again!!!

thought I had cancelled my reservation only to fine out!!! thought I had cancelled my reservation on their website only to find out later it was not cancelled. They referred us to hotel to try to cancel remaining nights and hotel told us they could not do it since it was a block reservation made by reservations.com. Catch 22. Conveniently on their part, I never did receive a confirmation of my cancellation. Disputing with my CC company but will likely loose since they have paperwork on my original reservation. Expedia should be ashamed to have a subsidary sham company.

Left stranded in Jamaica and company kept refund Booked at a hotel in Jamaica on April, when we turned up, the resort turned us away because one of the party in our group was below the age of 18 (even though our reservation showed there was 1 child). The resort has since refunded hotel reservation, provided proof, yet the company still refuses to refund us the monies paid. It was a horrible experience which left us stranded in Jamaica without a hotel. I have written to the company many times, spoken to them on the telephone on multiple occasions, each time they pretend to speak to some team in the back office, say they will process refund in 3-5 days then nothing. This has been going on since April. I would highly recommend that no one ever use this website. I am in the process of securing legal representation to bring a lawsuit against this company.

No Refund policy I booked a reservation through Hotel Reservations by accident. The reservation was for a year in advance. They charged my account before I got their confirmation. They have a non-refundable policy. And now, if we need to cancel for any reason, they will not only get their fee but also the hotel charge. Don't get caught In their scam. Make sure you will not need to cancel if you use them.