thought I had cancelled my reservation only to fine out!!! thought I had cancelled my reservation on their website only to find out later it was not cancelled. They referred us to hotel to try to cancel remaining nights and hotel told us they could not do it since it was a block reservation made by reservations.com. Catch 22. Conveniently on their part, I never did receive a confirmation of my cancellation. Disputing with my CC company but will likely loose since they have paperwork on my original reservation. Expedia should be ashamed to have a subsidary sham company.

Left stranded in Jamaica and company kept refund Booked at a hotel in Jamaica on April, when we turned up, the resort turned us away because one of the party in our group was below the age of 18 (even though our reservation showed there was 1 child). The resort has since refunded hotel reservation, provided proof, yet the company still refuses to refund us the monies paid. It was a horrible experience which left us stranded in Jamaica without a hotel. I have written to the company many times, spoken to them on the telephone on multiple occasions, each time they pretend to speak to some team in the back office, say they will process refund in 3-5 days then nothing. This has been going on since April. I would highly recommend that no one ever use this website. I am in the process of securing legal representation to bring a lawsuit against this company.

No Refund policy I booked a reservation through Hotel Reservations by accident. The reservation was for a year in advance. They charged my account before I got their confirmation. They have a non-refundable policy. And now, if we need to cancel for any reason, they will not only get their fee but also the hotel charge. Don't get caught In their scam. Make sure you will not need to cancel if you use them.

Scam! Don't use this site, just call the hotels directly. Calling from Canada, making a reservation for a hotel in Canada. At no time did the fraudster indicate the reservation would be in US$. I always immediately read the confirmation email. Called back instantly. I had to harass and harass to get it reversed. Called the hotel, I was about to be grossly overcharged. They indicated this site is a 3rd party booking through Expedia. They issued a refund, short $50. I am still harassing them for an explanation or the amount. I can't post this without a star. 1 star is over-selling their service. They are scammers. Don't ever book with them. I am working with Visa regarding this booking agency.

Waste of time, avoid at all costs Also known as getaroom.com, they took a booking for a hotel which we had to attend a wedding at.They took full payment by card, sent confirmation email that the reservation was made, then 15 DAYS LATER I received an email to say that our 3 Star rated hotel was fully booked but they could put us in another, Unrated, hotel 9 MILES AWAY, AT NO EXTRA COST! Weekend ruined, cancelled and now waiting to see if I ever get my money back. AVOID THESE SCAMMERS AT ALL COSTS