Outstanding Service! I have had the pleasure of working with your company on two occasions - both with Vivien. My experience has been outstanding. Vivien is extremely knowledgeable - friendly and efficient. I commend Altostravel for having such a great team member on your staff. I will definitely use your services again and also recommend to my friends. Many thanks!

A representative reached out with a… A representative reached out with a more than adequate replacement for fairs I had requested that were no longer available. Same price. Great experience!

Bait and Switch Booked direct flights and submitted payment only to get a call later that day that said the flight was no longer available. I had to settle for a similar flight only NOT direct but paying the same price.

Situation was handled quickly. The service was good considering that I booked my flight and got a call a few minutes later saying that flight was unavailable. Not sure why I was able to book itin the first place, but I was a little upset that I had put in my transfers with the resort, and had to call and change them. Overall, it was handled quickly.

About an hour after I booked my flight About an hour after I booked my flight, Altos customer service called to tell me that Delta was no longer offering discounted priced tickets to them and they had rebooked me with Southwest. The flight was much earlier in the morning than I wanted since we live 4 hours from the departing airport. He was very accomodating in finding me flights that didn't have us leaving too early or getting back into that same airport too late. And the tickets ended up being cheaper.