Sofia Sofia, follow up with me and update me On the status of my E tickets, and she also took the time to explain to me what was included and I greatly appreciate that. Sofia provided excellent customer service.

Bait and Switch Booked direct flights and submitted payment only to get a call later that day that said the flight was no longer available. I had to settle for a similar flight only NOT direct but paying the same price.

I was waiting for a response to my… I was waiting for a response to my current Booking. After an email to support I got an immediate response. My reservations were finalized within a day.

Situation was handled quickly. The service was good considering that I booked my flight and got a call a few minutes later saying that flight was unavailable. Not sure why I was able to book itin the first place, but I was a little upset that I had put in my transfers with the resort, and had to call and change them. Overall, it was handled quickly.

Outstanding Service! I have had the pleasure of working with your company on two occasions - both with Vivien. My experience has been outstanding. Vivien is extremely knowledgeable - friendly and efficient. I commend Altostravel for having such a great team member on your staff. I will definitely use your services again and also recommend to my friends. Many thanks!