Terrible Experience I bought the tickets from January 16. 2023 for 2 passengers, the flight March 19 Boston to Dominican Republic，( DL1973) unfortunately when we checked in Airport on March 19, my ticket was been suspended, I was called your travel agent, but they can not help. Now today 2024, April, I still not got my Refund back, I called the Altos Travel, they said you have to call Kenya company, they Issued the tickets, Kenya said you have to ask Altos Travel to request to call us to refund, so they throw the ball...$960.50 still no REFUND!

Vivian was very helpful and… Vivian was very helpful and professional. He answered all my questions and found me the exact flight that we were looking for. He also quickly answered my request for seating, as well as adding our frequent flyer and TSA numbers to the flight ticket.

Managed to get tickets i was not able… Managed to get tickets i was not able to get otherwise through search engines without paying absurd amounts of money. Overall very happy about it. I did get a call that my original airfare i booked could not be completed due to there being an upcharge and i had to pay extra- not a terrible amount of money, still cheaper than Expedia , Google flights etc, so overall a good deal but slightly annoying. I will use altostravel again for sure, this is my second experience purchasing tickets through them. I can’t quite understand how it works, but it works. I appreciated the calls to confirm all was booked and ready.

they called for every thing it was great They called every time something came up and made sure to ask me what I wanted to do. It was a great experience. I’ll leave another review once we’re actually go and come back from vacation. So far an amazing start!

A representative reached out with a… A representative reached out with a more than adequate replacement for fairs I had requested that were no longer available. Same price. Great experience!