I made a wrong reservation by my… I made a wrong reservation by my mistake. But omio supports team Daisy helped me alot with her kindness. She modified my tickets to the one that I originally supposed to. Also she gave me promotion code for some tickets that wasn't refundable. So it was exactly same with refundable ones despite the train companies service terms! And unlike other companies, team Omio give quick response. Thanks a lot, Omio and Daisy!

Although it took a little while before… Although it took a little while before I was assisted with my request, but Strahil did a great job in approving my request. It was hassle-free. Thank you so much.

Had to change a booking Had to change a booking, Omio customer service was swift and effective. Had my booking changed to a satisfactory date and time within 10 minutes. Very impressed.

Outstanding advice I quickly reached someone who understood me right away, gave me comfort and the precise information I needed, contrary to the help center. I really was surprised.

Salvatore was fantastic and responsive Salvatore was fantastic and responsive. In the end he helped resolve my questions.