I had to cancel the train I had to cancel the train, but you helped me with my quick inquiry. Thank you so much. I think I'll continue to use OmiO in the future.

Efficient refund process I had to cancel a train trip. Contacted Omio expecting to be told that it was tough and I would lose my money. Instead I was pleasantly surprised by the professional and helpful way it was dealt with expertly by Stefany. It has been many years since any major organisation was this helpful on the telephone. Gold medal to Stefany for her calmness and demeanour in the face of an (initially) irritated customer !

Firstly Omio customer service said that… Firstly Omio customer service said that I can not change the ticket typo problem. But they solve the problem, contacting with Iryo Thanks about it.

Although it took a little while before… Although it took a little while before I was assisted with my request, but Strahil did a great job in approving my request. It was hassle-free. Thank you so much.

Quick, easy and kind Quick and easy online booking system. Very kind service desk and support team who assisted me with an issue I had (due to my own negligence).