Nelson made my day after having my… Nelson made my day after having my passport stolen he got me the refund put me back on track with getting things sorted, thanks again mate.

I needed to make a change to a ticket… I needed to make a change to a ticket that could not be changed on the app. Bojidar, in support, followed all the rules to get it done and stayed with me through the whole process very patiently. Thank you!

Booking issues resolved quickly and easily. needed to confirm my booking to… I needed to confirm my booking to Istanbul and I couldn't find my e ticket. The customer service officer from Omio was responsive and to the point in guiding me to find the correct solution to my problem. He made my day with only a few questions back and forth and I had the problem solved. A truly wonderful experience.

Efficient refund process I had to cancel a train trip. Contacted Omio expecting to be told that it was tough and I would lose my money. Instead I was pleasantly surprised by the professional and helpful way it was dealt with expertly by Stefany. It has been many years since any major organisation was this helpful on the telephone. Gold medal to Stefany for her calmness and demeanour in the face of an (initially) irritated customer !

Firstly Omio customer service said that… Firstly Omio customer service said that I can not change the ticket typo problem. But they solve the problem, contacting with Iryo Thanks about it.