Quick, easy and kind Quick and easy online booking system. Very kind service desk and support team who assisted me with an issue I had (due to my own negligence).

I made a wrong reservation by my… I made a wrong reservation by my mistake. But omio supports team Daisy helped me alot with her kindness. She modified my tickets to the one that I originally supposed to. Also she gave me promotion code for some tickets that wasn't refundable. So it was exactly same with refundable ones despite the train companies service terms! And unlike other companies, team Omio give quick response. Thanks a lot, Omio and Daisy!

Booking issues resolved quickly and easily. needed to confirm my booking to… I needed to confirm my booking to Istanbul and I couldn't find my e ticket. The customer service officer from Omio was responsive and to the point in guiding me to find the correct solution to my problem. He made my day with only a few questions back and forth and I had the problem solved. A truly wonderful experience.

It was really easy to book the tickets It was really easy to book the tickets. I had to do a change and it was a little bit more challenging. I had to get into the phone. Fortunatelly Jorge picked up my request and helped me to do the change. The customer care is at really high level. I've felt myself contained with the work Jorge did and how he solved my problem. I'm waiting for my next opportunity to use OMIO again.

Outstanding advice I quickly reached someone who understood me right away, gave me comfort and the precise information I needed, contrary to the help center. I really was surprised.