THIS COMPANY IS STILL SCAMMING PEOPLE and should be blacklisted and held to account by airlines and credit card companies Whilst in the USA and 2 days before flying back to the UK, I became hospitalised due to a respiratory virus. Whilst in hospital on oxygen and a drip, I telephoned a BA number to cancel my return flight. The recipient at the end of the line confirmed they were BA. After being told the return ticket could not be refunded/transferred I was then reluctantly persuaded to pay for a return ticket in 6 days time despite saying that I could not guarantee that I would be fit to fly by that date. The response was that this ticket would give some credit against my cancelled ticket and was flexible. These tickets where never validated by BA and by this time I became suspicious of the BA contact in USA. It was only after I got back to the UK that it became clear from my AMEX credit card statement that payment had been made to First Fly Travel and not BA. A copy of the credit card authorisation sheet given to AMEX had been fudged as if it had come from BA by showing the BA logo but used an out of date address for the Las Vegas airport and an incorrect signature. I have since made a possible fraud case through BA and they advised that no transactions had been received from First Fly Travel in respect of the booking references they had used. It seems First Fly Travel has pocketed all the money paid for the ticket (some £4000 odd)?

BE VERY CAREFUL. I WAS UNDER THE IMPRESSION I WAS COMMUNICATING WITH ALASKA AIRLINES. OUR FLIGHT WAS MISSED. I WAS MISLED THROUGH THE ENTIRE PROCESS. I WAS CHARGED 1692.42 SERVICE CHARGE ( OR SOMETHING, I COULD NOT GET AN EXPLANATION. ) IN ADDITION TO THE COST OF THE TICKETS. PLEASE CONSUMERS, BE CAREFUL.

Anton was awesome he helped me very well his customer service we great I hope I hope I get him everything I call he's definitely going to help to finish on Friday Anton was awesome he helped me very much he will continue to help me and others he's great at his job and has patience and keeps his cool

Very helpful customer service I wound up using this service via ITA Airlines. I needed to change my ITA flight and their number came up. The employee that helped me, Shine, was like a booking angel. Her customer service was superb. She was helpful, sweet to work with and an excellent problem solver. They offer better customer service than airlines and I would use them again.

Shine Shine, knew I needed help with my reservations, as I need to see my very ill friend. I wanted to book a flight from my original destination in SF, to Fresno. She took the time to completely redo do my reservation so I could fly into Fresno. She was wonderful, so caring and efficient. I love her. I want her Manager to see this review and a copy of this placed in her file. Please give her a raise. Respectfully submitted. Brenda J. Foss