Difficult to cancel a reservation. Customer service was not really available by phone. I needed to cancel my reservation. After some difficulty located the appropriate place on the webpage to do this, it said to call their customer service line. When i called, the recorded message said to send an email. I did, but have no indication yet that the reservation has been canceled.

Everyone was super helpful from arrival… Everyone was super helpful from arrival to leaving the lot. I had a ticket from a 3rd party reservation so the code wouldn't scan. A man was super helpful and kind and helped me get in the lot. When leaving, I had misplaced the code that he gave me and the woman checking me out was super helpful and kind as well. The drivers were also very positive and helpful. Thank you for helping a stressful day be less stressful.

Easy to use Easy to use. But does not retain some info on account. I always have to enter my AARP info. Even when I access through the AARP app. Other than that, we appreciate the convenience to reserve parking using Park Ride Fly USA.

Was not a good experience I would not recommend ParkRideFly (parkrideflyusa.com) / Park N Fly (pnf.com). I booked through ParkRideFly and communicated with Park N Fly. I made my reservation about 2 weeks before my trip. It directed me to drop my car at a hotel near the airport. When I arrived at the hotel at 5 am to drop my car, it was locked. There was no way to contact a person at the parking company. After many, many phone calls to the hotel reservation number, I found out that the hotel was undergoing renovations and was not participating in the airport parking program. I rushed back to the airport to park and barely made my flight. When I returned home from my trip I contacted ParkRideFly / Park N Fly, they agreed to refund my pre-payment. However, the next day I was notified by my bank that the refund had been cancelled by ParkRideFly / Park N Fly. That was it. I will never use them again. I disputed the charge on my card and received the refund. I’m very disappointed that AARP would recommend this service. Not a good experience.

Good Experience Reserving parking was very easy as well as actually parking the car. We had prepaid which made a world of difference. Unfortunately, our flight was delayed by two hours and we were not able to pick up our car when scheduled. This resulted in more fees (☹️) for us. There was also some confusion about how to exit because the machine would not take our barcode. On the plus side, when we retrieved our luggage, all we had to do was text and someone came right away.