Difficult to cancel a reservation. Customer service was not really available by phone. I needed to cancel my reservation. After some difficulty located the appropriate place on the webpage to do this, it said to call their customer service line. When i called, the recorded message said to send an email. I did, but have no indication yet that the reservation has been canceled.

***** Premium service @ Park Ride Fly USA ***** Lowest rates @ Philly int’nal and trust me when I say, I did my research. Lol. Transaction was seamless from the ease of reservation, shuttle, departure, arrival, pick-up and prompt return delivery of your own vehicle. It was running & waiting for us when the shuttle pulled in. They packed our luggage back in the car & we were out of there in less than 5 minutes. I kid you not!!. Theee quickest service I’ve ever received at a park/fly business.

Everyone was super helpful from arrival… Everyone was super helpful from arrival to leaving the lot. I had a ticket from a 3rd party reservation so the code wouldn't scan. A man was super helpful and kind and helped me get in the lot. When leaving, I had misplaced the code that he gave me and the woman checking me out was super helpful and kind as well. The drivers were also very positive and helpful. Thank you for helping a stressful day be less stressful.

Inconsistent pricing Everything was fine until my sister booked her reservation on the same site five minutes after me for the exact same dates and times and got a lower rate. Did not realize that this was a third party booking site until I contacted the company to question the pricing difference.

You won't accept my password and will not allow a change I have an frequent parker account, but it would not accept my password. I wanted to get points for my upcoming parking event. It did not accept my prior acceptable password so I tried to get a temporary password, but it was never sent to my email account (even though it says a temp password was sent). I tried several times. Could you please see why I cannot change my password?