Mostly easy Online booking was easy, then the parking and shuttle were mostly easy too. There was an issue with the kiosk that scanned our printed booking though and a lady waved us through as we were first parking. But then as we were leaving, the same issue was still present and the guy checking us out had to work rather hard to get the reservation read and sorted. He did though and we were still only charged the initial booking. Would have been nice to sort the issue at first though so it didn't take so much extra time.

I found it very frustrating that you… I found it very frustrating that you don’t get a copy of voucher emailed to you and have to know reservation number to retrieve it from the site. I cannot sign on because it keeps telling me password is incorrect and I never got temporary password when tried to reset. If I could just retrieve a receipt email instead of all the ones asking to do this survey you would of gotten a better survey.

Inconsistent pricing Everything was fine until my sister booked her reservation on the same site five minutes after me for the exact same dates and times and got a lower rate. Did not realize that this was a third party booking site until I contacted the company to question the pricing difference.

Great experience! We were nervous as we have never used this type of service before. We were very pleasantly surprised as we pulled into the lot at 4:30 AM, were greeted immediately, told where to park and were picked up almost immediately. We were taken right to our airline entrance. When we arrived back, we called the number and we were picked up in less than a minute and returned right to our vehicle. Great experience - will definitely use again!

I haven’t had an opportunity to use the… I haven’t had an opportunity to use the service yet. I haven’t received my receipt or confirmation number for my upcoming trip on May 25, 2021. How you’ve charged my credit already. Please advise.