First and definitely not the last This is actually my first time with De Luxe Flights and I could say what a truly satisfying experience it was and definitely will not be the last. Not only were they the best and most reasonable price in the industry, they like wise provide excellent service. Made possible by Albus Ace our Personnal Travel Assistant. He went out of his way to make sure all our needs are well taken care of. Same is true with Roger Malkhof Sales Floor Supervisor. together as a team, they work hand in hand to assure we get pure customer satisfaction. Kudos to you guys, I hope you both can be cloned then travellers will have a hassle free, enjoyable and exciting trip because an excellent trip all start with you the travel agents. Muchos Gracias!!

Oh my Oh my - Alonso was awesome - many difficult aspects, on my side, affecting my over seas air travel requirements including multiple changes. Alonso was tight there all the way through - very responsive- very positive - could not have had a more positive experience- so well done - thank you

Please help! I need the promised REFUND Please help!! I’m being told by Albus at DeluxeFlights that the publicly stated guarantee of “100% refundable” ticketing does not apply to my wife! Her reservation record locator is 647156. My wife purchased on March 13 a flight from ORD to KTM, and then from KTM to BKK, and then from BKK to PVG, for a total amount of $6,176.97. This trip was to attend a relative’s wedding in Nepal, and then proceed to Bangkok to visit her ailing 94 year old Mother; followed by a trip to Shanghai for business. Soon after ticketing, the wedding and planned reception in Nepal was cancelled because the groom’s grandmother just died. And the COVID infection rates rose dramatically in Shanghai, making it very difficult or impossible for Americans to travel there. As a result my wife cancelled the flights from Chicago to Kathmandu, Kathmandu to Bangkok, and Bangkok to Shanghai. This booking CONFIRMATION number is S8XX23, on 3/13. For travel ORD-KTM, KTM-BKK, and BKK-PVG. My wife called on 3/18 and cancelled these flights. She still has not received her refund. And the travel agent DeluxeFlights says nothing is refundable. And this is contrary to airline business practices during these days of pandemic. PLEASE HELP AND SEND HER THE $6,176.97 REFUND.

Skylux Travels Superior Service Bart G. from Skylux travels went over and above. He made great efforts to help us get international flights suited to our budget and time. When we had to cancel due to an illness, he fought for us to get refunds even though the flights were unrefundable. I highly recommend Skylux Travels and Bart G.

AVOID THESE SCAM ARTISTS! Had used Deluxe a few times with no problem. However, recently my daughter flew and on her return, her flight was blocked and Deluxe was no help. Norman told us we could get a $1000 refund or fly another day. She had a dog with her, no place to stay or transportation and would have to have a covid test to fly a later day. We booked her original flight, costing us thousands. Deluxe was unable to book the same flight we did and said they would refund the $1000. Long story short, they refunded $693 and gave a $300 credit for a future flight. Avoid this company or take a chance you will be blocked. They used someone's point and they got refunded, we got screwed. Horrible company!