Abysmal customer service dept This airline has declined over last 19 yrs with aircraft poorly maintained.. broken tables, poor IFE. Last flight in Nov 23 snagged a pair of jeans on sharp jagged metal pin under seat. All noted with flight attendant, pictures etc all sent to customers services who say nothing wrong with seat. Evidence is clear attended agreed at the time. Now a tin pot airline who lie and retain money on cancelled flights … hope BA returns to Bangkok.

Theft, damage and non-existent customer service I flew with Thai Airways in Nov 2022. My luggage went missing but was returned to my address about a week later. The case had been broken into and something stolen. I sent photos and flight details as requested. Since then they have blanked all efforts to get any compensation. 15 months later, 20 plus emails and still nothing. This airline is happy for property to be damaged and people's belongings to be stolen. Don't fly with them. Customer service is so shocking it barely exists.

8 hour flight delay, no compensation I recently experienced a significant flight delay with Thai Airways, in total an 8-hour delay. This delay caused me to incur additional expenses: - an extra night's stay at the hotel - meals - transport Further, it led to missed meetings. Despite attempts to address and seek compensation for these inconveniences, I found the responses from Thai Airways to be unempathetic and unwilling to help. Additionally, some of the provided email addresses for contact were outdated or unreachable. This experience has significantly impacted my view of the airline and its customer service and taught me the value of flying with European airlines which are covered by European aviation regulations, which offer better passenger protection. Additionally, I have a preference for airlines with a predominantly Airbus fleet over Boeing, given the recent safety concerns surrounding Boeing.

Very poor service I flew codeshare with Thai Air, having booked on Turkish Airlines. I tried to book seats on the phone for our return flight, as we did not book direct with Thai Airlines. Kept on hold, no reply. At the airport all seats booked on the return flight to Turkey. My husband and I had to seat separately, both in middle seats - 3 seat plane. We ordered vegetarian food, and ended up with inedible vegan food! Obviously, Thai does not understand the difference between vegetarian and vegan. Entertainment on plane was poor, I had to ask for a blanket on an overnight flight as they had not put one on my seat. No amenity kit given, unlike Turkish Airlines. Cabin crew, practically non existent, after serving food. Avoid this airline, unless you are looking for below par service.

Dirty old plane with awful rubbish… Dirty old plane with awful rubbish interior. Never again! One star is too much! Don‘t fly Thai!