An airline that brings dishonour to Thailand I had to reschedule a flight. It was impossible to do this online which is very unusual these days. Getting hold of anyone in customer services is an absolute nightmare. The phones are hopeless. If you search around online you may be lucky to get an email address that someone may answer. If you need any kind of money back then, after they have helped themselves to a sizeable slice of your pie, you will wait months and months. You will enter a fog of unknowing. There is no contact, no updates, no means of finding out anything. You hit an opaque wall through which light cannot penetrate. It wasn’t even as if this was a cheap ticket. We’re talking over £1000 (USD 1250) economy for LHR to CNX via BKK. This is an opaque airline which damages and dishonours Thailand.

Thai Airlines cancelled a flight I had… Thai Airlines cancelled a flight I had back in 2020, due to COVID and despite completing their online voucher refund site - nothing heard back whatsoever! From what I've read their are lots of other customers in the same boat as me .... how have they been allowed to get away with this crime?

10 March I took the flight with my… 10 March I took the flight with my family and friends from Bangkok to Krabi TG241 . When the staff serve a meal I found a big hair inside my sandwich and i start to feel Vomit because breakfast time, also my daughter vomit during the flight. THIS IS UNACCEPTABLE FOR A BIG COMPANY LIKE THAI AIRWAYS. I save a photo of this "sandwich" The staff tell me to contact the company.... And no one answered......

I had a good experience with Thai airways I had a good experience with Thai airways on my flight London-Bangkok. It was an overnight flight, seats were comfortable enough so I managed to sleep through most of the night. Film collection was a bit limited but there were some recent movies available. Food was a bit of a small portion and a bit tasteless, but was ok and perfectly edible. Their staff at the airport were helpful when we couldn't find my boyfriend's backpack, and called us promptly when the person who took it by mistake returned it.

Never again ! Have used them loads in the past but have REALLY gone downhill. My recent experiences with Thai Airways were of long delays, aging aircraft, inability to get food requests ( submitted well in advance ) right, poor customer service. Never ever again they have lost my custom for life