No other airline that good We fly only Thai since they offer direct flights. As a handicapped traveler, I am grateful for their excellent and kind help and service all through the journey. The food offers are great also, for vegetarian/diabetics really better than anything from European companies. There is always an extra smile, an extra blanket, water arrives unasked for after waking up from 6hrs sleep... Last but not least, I am not scared to travel alone when I know Thai Airways teams will take care of me. Despite all the existing laws, we disabled people are not well catered for in most public transportation. Thai Airways is a great relief from those unacceptable attitudes.

Very poor service I flew codeshare with Thai Air, having booked on Turkish Airlines. I tried to book seats on the phone for our return flight, as we did not book direct with Thai Airlines. Kept on hold, no reply. At the airport all seats booked on the return flight to Turkey. My husband and I had to seat separately, both in middle seats - 3 seat plane. We ordered vegetarian food, and ended up with inedible vegan food! Obviously, Thai does not understand the difference between vegetarian and vegan. Entertainment on plane was poor, I had to ask for a blanket on an overnight flight as they had not put one on my seat. No amenity kit given, unlike Turkish Airlines. Cabin crew, practically non existent, after serving food. Avoid this airline, unless you are looking for below par service.

Never again ! Have used them loads in the past but have REALLY gone downhill. My recent experiences with Thai Airways were of long delays, aging aircraft, inability to get food requests ( submitted well in advance ) right, poor customer service. Never ever again they have lost my custom for life

10 March I took the flight with my… 10 March I took the flight with my family and friends from Bangkok to Krabi TG241 . When the staff serve a meal I found a big hair inside my sandwich and i start to feel Vomit because breakfast time, also my daughter vomit during the flight. THIS IS UNACCEPTABLE FOR A BIG COMPANY LIKE THAI AIRWAYS. I save a photo of this "sandwich" The staff tell me to contact the company.... And no one answered......

Thai cancelled the flight from… Thai cancelled the flight from Frankfurt to Bangkok, Oct 2023, and put the passengers through hell, not having a clear plan set up for hosting us at hotels, etc (I had to take my own cab to a hotel that eventually we heard about, an hour or so after waiting at luggage). Then I was put on another flight via Singapore, 1.5 days later. The flight was about Oct 10, 2023, and per EU regulations, Thai Air owed us compensation. Thai Air would bounce me around during calls & emails and finally said an office in the USA had to provide the compensation. It is now 19 April 2024, and I have yet to hear or receive anything from them. I will never book with Thai again and suggest you strongly consider other options yourself. Their flights may be cheaper than others, but you get what you pay for. In fact, you don't even get what you pay for at a lower price.