Miserable experience I was looking forward to flying Thai Airlines. Flight wasn't cheap one way £995 LHR however, it was 13hrs straight through to london no changes brilliant. Oh dear, not so brilliant. Horrible Horrible where to begin. Seating can you make it any smaller, food order vegetarian safe side bad bad choice disgusting. Cabin cold why do you want to freeze your passengers on 13hour flight. Staff surley as cold as the cabin temperature. Service definitely not with a smile. Never fly this airline again,NO!!! rather extract my back teeth.

Waiting for refund since covid time Waiting for refund since covid time. Despite of their promises, still today no customer service to get information from which means no chance to get back my money. Why this airline is still able to sell tickets and promote itself? not surprising that they don't partake any customers rights' association. Miserable and poor. I would love the whole world to know how bad you are in managing customers' rights.

One of the Finest Airlines in Asia In my experience Thai Airways by far is one of the finest and safest Airlines in Asia with great inflight service and food both in Business and Economy class . Yes it’s a fact their dates are higher than others and if they could match the market fares from other airlines, they could rule the Airline industry in Asia . And as frequent Flyer member they offer a range of services like extra luggage and lounge services and priority boarding , seat selection and choice of food options all free of charge . Staffs mostly cabin crews are friendly but ground staff well again to be honest they are not to praise worthy.

8 hour flight delay, no compensation I recently experienced a significant flight delay with Thai Airways, in total an 8-hour delay. This delay caused me to incur additional expenses: - an extra night's stay at the hotel - meals - transport Further, it led to missed meetings. Despite attempts to address and seek compensation for these inconveniences, I found the responses from Thai Airways to be unempathetic and unwilling to help. Additionally, some of the provided email addresses for contact were outdated or unreachable. This experience has significantly impacted my view of the airline and its customer service and taught me the value of flying with European airlines which are covered by European aviation regulations, which offer better passenger protection. Additionally, I have a preference for airlines with a predominantly Airbus fleet over Boeing, given the recent safety concerns surrounding Boeing.

Very poor service I flew codeshare with Thai Air, having booked on Turkish Airlines. I tried to book seats on the phone for our return flight, as we did not book direct with Thai Airlines. Kept on hold, no reply. At the airport all seats booked on the return flight to Turkey. My husband and I had to seat separately, both in middle seats - 3 seat plane. We ordered vegetarian food, and ended up with inedible vegan food! Obviously, Thai does not understand the difference between vegetarian and vegan. Entertainment on plane was poor, I had to ask for a blanket on an overnight flight as they had not put one on my seat. No amenity kit given, unlike Turkish Airlines. Cabin crew, practically non existent, after serving food. Avoid this airline, unless you are looking for below par service.