Abysmal customer service dept This airline has declined over last 19 yrs with aircraft poorly maintained.. broken tables, poor IFE. Last flight in Nov 23 snagged a pair of jeans on sharp jagged metal pin under seat. All noted with flight attendant, pictures etc all sent to customers services who say nothing wrong with seat. Evidence is clear attended agreed at the time. Now a tin pot airline who lie and retain money on cancelled flights … hope BA returns to Bangkok.

Waited 4 years and 3 months for refund… Waited 4 years and 3 months for refund of flight cancelled during covid. In the time since booking my cash will have lost 35-40% to inflation while Thai probably had it sitting in a high interest account. Seeing headlines about plans to double their fleet size and business is booming. Greedy and ignorant business only concerned with lining their own pockets.

Very poor service I flew codeshare with Thai Air, having booked on Turkish Airlines. I tried to book seats on the phone for our return flight, as we did not book direct with Thai Airlines. Kept on hold, no reply. At the airport all seats booked on the return flight to Turkey. My husband and I had to seat separately, both in middle seats - 3 seat plane. We ordered vegetarian food, and ended up with inedible vegan food! Obviously, Thai does not understand the difference between vegetarian and vegan. Entertainment on plane was poor, I had to ask for a blanket on an overnight flight as they had not put one on my seat. No amenity kit given, unlike Turkish Airlines. Cabin crew, practically non existent, after serving food. Avoid this airline, unless you are looking for below par service.

Miserable experience I was looking forward to flying Thai Airlines. Flight wasn't cheap one way £995 LHR however, it was 13hrs straight through to london no changes brilliant. Oh dear, not so brilliant. Horrible Horrible where to begin. Seating can you make it any smaller, food order vegetarian safe side bad bad choice disgusting. Cabin cold why do you want to freeze your passengers on 13hour flight. Staff surley as cold as the cabin temperature. Service definitely not with a smile. Never fly this airline again,NO!!! rather extract my back teeth.

Waiting for a refund is like watching… Waiting for a refund is like watching paint dry…. 10 weeks and still waiting. Impossible to reach to move this along.