8 hour flight delay, no compensation I recently experienced a significant flight delay with Thai Airways, in total an 8-hour delay. This delay caused me to incur additional expenses: - an extra night's stay at the hotel - meals - transport Further, it led to missed meetings. Despite attempts to address and seek compensation for these inconveniences, I found the responses from Thai Airways to be unempathetic and unwilling to help. Additionally, some of the provided email addresses for contact were outdated or unreachable. This experience has significantly impacted my view of the airline and its customer service and taught me the value of flying with European airlines which are covered by European aviation regulations, which offer better passenger protection. Additionally, I have a preference for airlines with a predominantly Airbus fleet over Boeing, given the recent safety concerns surrounding Boeing.

No other airline that good We fly only Thai since they offer direct flights. As a handicapped traveler, I am grateful for their excellent and kind help and service all through the journey. The food offers are great also, for vegetarian/diabetics really better than anything from European companies. There is always an extra smile, an extra blanket, water arrives unasked for after waking up from 6hrs sleep... Last but not least, I am not scared to travel alone when I know Thai Airways teams will take care of me. Despite all the existing laws, we disabled people are not well catered for in most public transportation. Thai Airways is a great relief from those unacceptable attitudes.

Waited 4 years and 3 months for refund… Waited 4 years and 3 months for refund of flight cancelled during covid. In the time since booking my cash will have lost 35-40% to inflation while Thai probably had it sitting in a high interest account. Seeing headlines about plans to double their fleet size and business is booming. Greedy and ignorant business only concerned with lining their own pockets.

I had a good experience with Thai airways I had a good experience with Thai airways on my flight London-Bangkok. It was an overnight flight, seats were comfortable enough so I managed to sleep through most of the night. Film collection was a bit limited but there were some recent movies available. Food was a bit of a small portion and a bit tasteless, but was ok and perfectly edible. Their staff at the airport were helpful when we couldn't find my boyfriend's backpack, and called us promptly when the person who took it by mistake returned it.

Dirty old plane with awful rubbish… Dirty old plane with awful rubbish interior. Never again! One star is too much! Don‘t fly Thai!