Thai Airways International

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1.70
Based on 20 Reviews

5

10.00%

4

5.00%

3

5.00%

2

5.00%

1

75.00%
About Thai Airways International

Thai Airways International - online reservations and airline ticket purchase, flight schedule, and packages.

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Silvia
IT

Waiting for refund since covid time Waiting for refund since covid time. Despite of their promises, still today no customer service to get information from which means no chance to get back my money. Why this airline is still able to sell tickets and promote itself? not surprising that they don't partake any customers rights' association. Miserable and poor. I would love the whole world to know how bad you are in managing customers' rights.

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Arik Morshed
BD

One of the Finest Airlines in Asia In my experience Thai Airways by far is one of the finest and safest Airlines in Asia with great inflight service and food both in Business and Economy class . Yes it’s a fact their dates are higher than others and if they could match the market fares from other airlines, they could rule the Airline industry in Asia . And as frequent Flyer member they offer a range of services like extra luggage and lounge services and priority boarding , seat selection and choice of food options all free of charge . Staffs mostly cabin crews are friendly but ground staff well again to be honest they are not to praise worthy.

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Shay
TH

No compassion on Thai Airways I had fallen and broke my foot while on holiday. Had booked a wheelchair but because that was pre booked I could not change my seats online. The doctor had written a letter to state that i should be upgraded to business class due to it being necessary to keep my foot elevated. Upon arrival at the airport they were not willing to change my seat not upgrade to business without paying the full fee. I begged if I could just sit there seeing the seat was available without any extra or at least pay a discounted fee, however they did not care even with a medical certificate.

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Tree
GB

Waited 4 years and 3 months for refund… Waited 4 years and 3 months for refund of flight cancelled during covid. In the time since booking my cash will have lost 35-40% to inflation while Thai probably had it sitting in a high interest account. Seeing headlines about plans to double their fleet size and business is booming. Greedy and ignorant business only concerned with lining their own pockets.

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neil roberts
GB

Never again ! Have used them loads in the past but have REALLY gone downhill. My recent experiences with Thai Airways were of long delays, aging aircraft, inability to get food requests ( submitted well in advance ) right, poor customer service. Never ever again they have lost my custom for life

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