Thai Airlines cancelled a flight I had… Thai Airlines cancelled a flight I had back in 2020, due to COVID and despite completing their online voucher refund site - nothing heard back whatsoever! From what I've read their are lots of other customers in the same boat as me .... how have they been allowed to get away with this crime?

Waiting for refund since covid time Waiting for refund since covid time. Despite of their promises, still today no customer service to get information from which means no chance to get back my money. Why this airline is still able to sell tickets and promote itself? not surprising that they don't partake any customers rights' association. Miserable and poor. I would love the whole world to know how bad you are in managing customers' rights.

Meh… Departure and arrival as planned, and luggage made the flights as well (including transit). The food is horrible and entertainment quite a boring selection - yes, that matters on +10 hours flights. Space s***s, but I guess it’s like that everywhere these days, when you fly monkey class.. But not the worst I’ve tried though. Service onboard is so-so.

Never again ! Have used them loads in the past but have REALLY gone downhill. My recent experiences with Thai Airways were of long delays, aging aircraft, inability to get food requests ( submitted well in advance ) right, poor customer service. Never ever again they have lost my custom for life

Dirty old plane with awful rubbish… Dirty old plane with awful rubbish interior. Never again! One star is too much! Don‘t fly Thai!