Never again ! Have used them loads in the past but have REALLY gone downhill. My recent experiences with Thai Airways were of long delays, aging aircraft, inability to get food requests ( submitted well in advance ) right, poor customer service. Never ever again they have lost my custom for life

Very poor service I flew codeshare with Thai Air, having booked on Turkish Airlines. I tried to book seats on the phone for our return flight, as we did not book direct with Thai Airlines. Kept on hold, no reply. At the airport all seats booked on the return flight to Turkey. My husband and I had to seat separately, both in middle seats - 3 seat plane. We ordered vegetarian food, and ended up with inedible vegan food! Obviously, Thai does not understand the difference between vegetarian and vegan. Entertainment on plane was poor, I had to ask for a blanket on an overnight flight as they had not put one on my seat. No amenity kit given, unlike Turkish Airlines. Cabin crew, practically non existent, after serving food. Avoid this airline, unless you are looking for below par service.

Waiting for a refund is like watching… Waiting for a refund is like watching paint dry…. 10 weeks and still waiting. Impossible to reach to move this along.

An airline that brings dishonour to Thailand I had to reschedule a flight. It was impossible to do this online which is very unusual these days. Getting hold of anyone in customer services is an absolute nightmare. The phones are hopeless. If you search around online you may be lucky to get an email address that someone may answer. If you need any kind of money back then, after they have helped themselves to a sizeable slice of your pie, you will wait months and months. You will enter a fog of unknowing. There is no contact, no updates, no means of finding out anything. You hit an opaque wall through which light cannot penetrate. It wasn’t even as if this was a cheap ticket. We’re talking over £1000 (USD 1250) economy for LHR to CNX via BKK. This is an opaque airline which damages and dishonours Thailand.

One of the Finest Airlines in Asia In my experience Thai Airways by far is one of the finest and safest Airlines in Asia with great inflight service and food both in Business and Economy class . Yes it’s a fact their dates are higher than others and if they could match the market fares from other airlines, they could rule the Airline industry in Asia . And as frequent Flyer member they offer a range of services like extra luggage and lounge services and priority boarding , seat selection and choice of food options all free of charge . Staffs mostly cabin crews are friendly but ground staff well again to be honest they are not to praise worthy.