No compassion on Thai Airways I had fallen and broke my foot while on holiday. Had booked a wheelchair but because that was pre booked I could not change my seats online. The doctor had written a letter to state that i should be upgraded to business class due to it being necessary to keep my foot elevated. Upon arrival at the airport they were not willing to change my seat not upgrade to business without paying the full fee. I begged if I could just sit there seeing the seat was available without any extra or at least pay a discounted fee, however they did not care even with a medical certificate.

Meh… Departure and arrival as planned, and luggage made the flights as well (including transit). The food is horrible and entertainment quite a boring selection - yes, that matters on +10 hours flights. Space s***s, but I guess it’s like that everywhere these days, when you fly monkey class.. But not the worst I’ve tried though. Service onboard is so-so.

One of the Finest Airlines in Asia In my experience Thai Airways by far is one of the finest and safest Airlines in Asia with great inflight service and food both in Business and Economy class . Yes it’s a fact their dates are higher than others and if they could match the market fares from other airlines, they could rule the Airline industry in Asia . And as frequent Flyer member they offer a range of services like extra luggage and lounge services and priority boarding , seat selection and choice of food options all free of charge . Staffs mostly cabin crews are friendly but ground staff well again to be honest they are not to praise worthy.

Abysmal customer service dept This airline has declined over last 19 yrs with aircraft poorly maintained.. broken tables, poor IFE. Last flight in Nov 23 snagged a pair of jeans on sharp jagged metal pin under seat. All noted with flight attendant, pictures etc all sent to customers services who say nothing wrong with seat. Evidence is clear attended agreed at the time. Now a tin pot airline who lie and retain money on cancelled flights … hope BA returns to Bangkok.

An airline that brings dishonour to Thailand I had to reschedule a flight. It was impossible to do this online which is very unusual these days. Getting hold of anyone in customer services is an absolute nightmare. The phones are hopeless. If you search around online you may be lucky to get an email address that someone may answer. If you need any kind of money back then, after they have helped themselves to a sizeable slice of your pie, you will wait months and months. You will enter a fog of unknowing. There is no contact, no updates, no means of finding out anything. You hit an opaque wall through which light cannot penetrate. It wasn’t even as if this was a cheap ticket. We’re talking over £1000 (USD 1250) economy for LHR to CNX via BKK. This is an opaque airline which damages and dishonours Thailand.