Waiting for refund since covid time Waiting for refund since covid time. Despite of their promises, still today no customer service to get information from which means no chance to get back my money. Why this airline is still able to sell tickets and promote itself? not surprising that they don't partake any customers rights' association. Miserable and poor. I would love the whole world to know how bad you are in managing customers' rights.

Theft, damage and non-existent customer service I flew with Thai Airways in Nov 2022. My luggage went missing but was returned to my address about a week later. The case had been broken into and something stolen. I sent photos and flight details as requested. Since then they have blanked all efforts to get any compensation. 15 months later, 20 plus emails and still nothing. This airline is happy for property to be damaged and people's belongings to be stolen. Don't fly with them. Customer service is so shocking it barely exists.

No compassion on Thai Airways I had fallen and broke my foot while on holiday. Had booked a wheelchair but because that was pre booked I could not change my seats online. The doctor had written a letter to state that i should be upgraded to business class due to it being necessary to keep my foot elevated. Upon arrival at the airport they were not willing to change my seat not upgrade to business without paying the full fee. I begged if I could just sit there seeing the seat was available without any extra or at least pay a discounted fee, however they did not care even with a medical certificate.

Never again ! Have used them loads in the past but have REALLY gone downhill. My recent experiences with Thai Airways were of long delays, aging aircraft, inability to get food requests ( submitted well in advance ) right, poor customer service. Never ever again they have lost my custom for life

8 hour flight delay, no compensation I recently experienced a significant flight delay with Thai Airways, in total an 8-hour delay. This delay caused me to incur additional expenses: - an extra night's stay at the hotel - meals - transport Further, it led to missed meetings. Despite attempts to address and seek compensation for these inconveniences, I found the responses from Thai Airways to be unempathetic and unwilling to help. Additionally, some of the provided email addresses for contact were outdated or unreachable. This experience has significantly impacted my view of the airline and its customer service and taught me the value of flying with European airlines which are covered by European aviation regulations, which offer better passenger protection. Additionally, I have a preference for airlines with a predominantly Airbus fleet over Boeing, given the recent safety concerns surrounding Boeing.