No other airline that good We fly only Thai since they offer direct flights. As a handicapped traveler, I am grateful for their excellent and kind help and service all through the journey. The food offers are great also, for vegetarian/diabetics really better than anything from European companies. There is always an extra smile, an extra blanket, water arrives unasked for after waking up from 6hrs sleep... Last but not least, I am not scared to travel alone when I know Thai Airways teams will take care of me. Despite all the existing laws, we disabled people are not well catered for in most public transportation. Thai Airways is a great relief from those unacceptable attitudes.

Never again ! Have used them loads in the past but have REALLY gone downhill. My recent experiences with Thai Airways were of long delays, aging aircraft, inability to get food requests ( submitted well in advance ) right, poor customer service. Never ever again they have lost my custom for life

An airline that brings dishonour to Thailand I had to reschedule a flight. It was impossible to do this online which is very unusual these days. Getting hold of anyone in customer services is an absolute nightmare. The phones are hopeless. If you search around online you may be lucky to get an email address that someone may answer. If you need any kind of money back then, after they have helped themselves to a sizeable slice of your pie, you will wait months and months. You will enter a fog of unknowing. There is no contact, no updates, no means of finding out anything. You hit an opaque wall through which light cannot penetrate. It wasn’t even as if this was a cheap ticket. We’re talking over £1000 (USD 1250) economy for LHR to CNX via BKK. This is an opaque airline which damages and dishonours Thailand.

No compassion on Thai Airways I had fallen and broke my foot while on holiday. Had booked a wheelchair but because that was pre booked I could not change my seats online. The doctor had written a letter to state that i should be upgraded to business class due to it being necessary to keep my foot elevated. Upon arrival at the airport they were not willing to change my seat not upgrade to business without paying the full fee. I begged if I could just sit there seeing the seat was available without any extra or at least pay a discounted fee, however they did not care even with a medical certificate.

No power to row of seats - no screen/charging/light/air ...... plus very little care 30 mins into flight the screens went blank along the row of three seats. I brought this to the attention of a flight attendant in the galley area – who was irritated but did offer to have a look as soon as possible. Waited 30 mins – nobody came to look at the screens. I asked another flight attendant who looked at the screens and said “I’ll get them reset”. Waited another hour - nothing happened. Asked yet another flight attendant who said “they will be reset”. I asked how long this might take – a shrug was the response. Over the next hour we asked attendants twice more about the progress with no further information being forthcoming – we had lost faith in the ‘it’s being reset’ comment. Now 2 hours 30 mins into the flight a ‘minor manager’ arrived to offer us “compensation” – a choice of ‘2500 Thai air miles’ or $100 off our next Thai Air flight. We explained that this was not compensation because as we were unlikely to fly to Thailand again the offer had no value to us. We asked to speak to the ‘manager’. After another 30 minutes and now about 3 hours into the flight the ‘flight manager’ arrived and explained that no other offer of compensation was available, but, she would take my email address and we would be contacted after the flight via email with an offer of compensation. The flight manager apologised for the failure of the systems and said that she understood how disappointed and inconvenienced we were by the equipment failure – this was the first apology received. As of now, 21 April, five days after the flight no contact has been made to my email address. I would like to point out that all power to the systems in our row of three seats was off. As a result; a) Obviously, we had no access to any of the ‘provided’ films or other entertainment/information. b) As we had no power to the row of seats it was not possible to ‘call’ an attendant; so our contact was achieved by repeatedly moving through the cabin to find an attendant. c) We had no lights to read from. This was a problem as the passenger in the window seat was trying to sleep so had shut the window. This passenger was woken up and provided with an eye mask and then opened the window so that it was just possible to read, but with difficulty. d) There was no power to charge phones – so whilst I was able to watch my phone for a while, this became impossible later in the flight. e) There was no air ventilation from above and at times the space was very stuffy and uncomfortable because of this. We would also like to point out the poor communication with flight attendants. Until the ‘flight manager’ spoke to us three hours into the flight none of the attendants had apologised or shown any sympathy. I felt like I was an inconvenience to the attendant and found their manner short and off-hand. We did appreciate the apology of the ‘flight manager’ and the offer to reach out and contact us after the flight – it is a shame that this did not actually happen. We remain very disappointed in the lack of facilities available to us on the flight and the manner in which our concerns were dealt with by staff. It was without doubt the worst long haul flight we have experienced in many years of travelling.