No other airline that good We fly only Thai since they offer direct flights. As a handicapped traveler, I am grateful for their excellent and kind help and service all through the journey. The food offers are great also, for vegetarian/diabetics really better than anything from European companies. There is always an extra smile, an extra blanket, water arrives unasked for after waking up from 6hrs sleep... Last but not least, I am not scared to travel alone when I know Thai Airways teams will take care of me. Despite all the existing laws, we disabled people are not well catered for in most public transportation. Thai Airways is a great relief from those unacceptable attitudes.

10 March I took the flight with my… 10 March I took the flight with my family and friends from Bangkok to Krabi TG241 . When the staff serve a meal I found a big hair inside my sandwich and i start to feel Vomit because breakfast time, also my daughter vomit during the flight. THIS IS UNACCEPTABLE FOR A BIG COMPANY LIKE THAI AIRWAYS. I save a photo of this "sandwich" The staff tell me to contact the company.... And no one answered......

Waiting for refund since covid time Waiting for refund since covid time. Despite of their promises, still today no customer service to get information from which means no chance to get back my money. Why this airline is still able to sell tickets and promote itself? not surprising that they don't partake any customers rights' association. Miserable and poor. I would love the whole world to know how bad you are in managing customers' rights.

No compassion on Thai Airways I had fallen and broke my foot while on holiday. Had booked a wheelchair but because that was pre booked I could not change my seats online. The doctor had written a letter to state that i should be upgraded to business class due to it being necessary to keep my foot elevated. Upon arrival at the airport they were not willing to change my seat not upgrade to business without paying the full fee. I begged if I could just sit there seeing the seat was available without any extra or at least pay a discounted fee, however they did not care even with a medical certificate.

Waited 4 years and 3 months for refund… Waited 4 years and 3 months for refund of flight cancelled during covid. In the time since booking my cash will have lost 35-40% to inflation while Thai probably had it sitting in a high interest account. Seeing headlines about plans to double their fleet size and business is booming. Greedy and ignorant business only concerned with lining their own pockets.