Abysmal customer service dept This airline has declined over last 19 yrs with aircraft poorly maintained.. broken tables, poor IFE. Last flight in Nov 23 snagged a pair of jeans on sharp jagged metal pin under seat. All noted with flight attendant, pictures etc all sent to customers services who say nothing wrong with seat. Evidence is clear attended agreed at the time. Now a tin pot airline who lie and retain money on cancelled flights … hope BA returns to Bangkok.

Waiting for a refund is like watching… Waiting for a refund is like watching paint dry…. 10 weeks and still waiting. Impossible to reach to move this along.

Meh… Departure and arrival as planned, and luggage made the flights as well (including transit). The food is horrible and entertainment quite a boring selection - yes, that matters on +10 hours flights. Space s***s, but I guess it’s like that everywhere these days, when you fly monkey class.. But not the worst I’ve tried though. Service onboard is so-so.

Waited 4 years and 3 months for refund… Waited 4 years and 3 months for refund of flight cancelled during covid. In the time since booking my cash will have lost 35-40% to inflation while Thai probably had it sitting in a high interest account. Seeing headlines about plans to double their fleet size and business is booming. Greedy and ignorant business only concerned with lining their own pockets.

No other airline that good We fly only Thai since they offer direct flights. As a handicapped traveler, I am grateful for their excellent and kind help and service all through the journey. The food offers are great also, for vegetarian/diabetics really better than anything from European companies. There is always an extra smile, an extra blanket, water arrives unasked for after waking up from 6hrs sleep... Last but not least, I am not scared to travel alone when I know Thai Airways teams will take care of me. Despite all the existing laws, we disabled people are not well catered for in most public transportation. Thai Airways is a great relief from those unacceptable attitudes.