No other airline that good We fly only Thai since they offer direct flights. As a handicapped traveler, I am grateful for their excellent and kind help and service all through the journey. The food offers are great also, for vegetarian/diabetics really better than anything from European companies. There is always an extra smile, an extra blanket, water arrives unasked for after waking up from 6hrs sleep... Last but not least, I am not scared to travel alone when I know Thai Airways teams will take care of me. Despite all the existing laws, we disabled people are not well catered for in most public transportation. Thai Airways is a great relief from those unacceptable attitudes.

Never again ! Have used them loads in the past but have REALLY gone downhill. My recent experiences with Thai Airways were of long delays, aging aircraft, inability to get food requests ( submitted well in advance ) right, poor customer service. Never ever again they have lost my custom for life

I had a good experience with Thai airways I had a good experience with Thai airways on my flight London-Bangkok. It was an overnight flight, seats were comfortable enough so I managed to sleep through most of the night. Film collection was a bit limited but there were some recent movies available. Food was a bit of a small portion and a bit tasteless, but was ok and perfectly edible. Their staff at the airport were helpful when we couldn't find my boyfriend's backpack, and called us promptly when the person who took it by mistake returned it.

Very poor service I flew codeshare with Thai Air, having booked on Turkish Airlines. I tried to book seats on the phone for our return flight, as we did not book direct with Thai Airlines. Kept on hold, no reply. At the airport all seats booked on the return flight to Turkey. My husband and I had to seat separately, both in middle seats - 3 seat plane. We ordered vegetarian food, and ended up with inedible vegan food! Obviously, Thai does not understand the difference between vegetarian and vegan. Entertainment on plane was poor, I had to ask for a blanket on an overnight flight as they had not put one on my seat. No amenity kit given, unlike Turkish Airlines. Cabin crew, practically non existent, after serving food. Avoid this airline, unless you are looking for below par service.

Waiting for a refund is like watching… Waiting for a refund is like watching paint dry…. 10 weeks and still waiting. Impossible to reach to move this along.