Waited 4 years and 3 months for refund… Waited 4 years and 3 months for refund of flight cancelled during covid. In the time since booking my cash will have lost 35-40% to inflation while Thai probably had it sitting in a high interest account. Seeing headlines about plans to double their fleet size and business is booming. Greedy and ignorant business only concerned with lining their own pockets.

8 hour flight delay, no compensation I recently experienced a significant flight delay with Thai Airways, in total an 8-hour delay. This delay caused me to incur additional expenses: - an extra night's stay at the hotel - meals - transport Further, it led to missed meetings. Despite attempts to address and seek compensation for these inconveniences, I found the responses from Thai Airways to be unempathetic and unwilling to help. Additionally, some of the provided email addresses for contact were outdated or unreachable. This experience has significantly impacted my view of the airline and its customer service and taught me the value of flying with European airlines which are covered by European aviation regulations, which offer better passenger protection. Additionally, I have a preference for airlines with a predominantly Airbus fleet over Boeing, given the recent safety concerns surrounding Boeing.

No other airline that good We fly only Thai since they offer direct flights. As a handicapped traveler, I am grateful for their excellent and kind help and service all through the journey. The food offers are great also, for vegetarian/diabetics really better than anything from European companies. There is always an extra smile, an extra blanket, water arrives unasked for after waking up from 6hrs sleep... Last but not least, I am not scared to travel alone when I know Thai Airways teams will take care of me. Despite all the existing laws, we disabled people are not well catered for in most public transportation. Thai Airways is a great relief from those unacceptable attitudes.

Meh… Departure and arrival as planned, and luggage made the flights as well (including transit). The food is horrible and entertainment quite a boring selection - yes, that matters on +10 hours flights. Space s***s, but I guess it’s like that everywhere these days, when you fly monkey class.. But not the worst I’ve tried though. Service onboard is so-so.

Theft, damage and non-existent customer service I flew with Thai Airways in Nov 2022. My luggage went missing but was returned to my address about a week later. The case had been broken into and something stolen. I sent photos and flight details as requested. Since then they have blanked all efforts to get any compensation. 15 months later, 20 plus emails and still nothing. This airline is happy for property to be damaged and people's belongings to be stolen. Don't fly with them. Customer service is so shocking it barely exists.