Theft, damage and non-existent customer service I flew with Thai Airways in Nov 2022. My luggage went missing but was returned to my address about a week later. The case had been broken into and something stolen. I sent photos and flight details as requested. Since then they have blanked all efforts to get any compensation. 15 months later, 20 plus emails and still nothing. This airline is happy for property to be damaged and people's belongings to be stolen. Don't fly with them. Customer service is so shocking it barely exists.

Never again ! Have used them loads in the past but have REALLY gone downhill. My recent experiences with Thai Airways were of long delays, aging aircraft, inability to get food requests ( submitted well in advance ) right, poor customer service. Never ever again they have lost my custom for life

Dirty old plane with awful rubbish… Dirty old plane with awful rubbish interior. Never again! One star is too much! Don‘t fly Thai!

10 March I took the flight with my… 10 March I took the flight with my family and friends from Bangkok to Krabi TG241 . When the staff serve a meal I found a big hair inside my sandwich and i start to feel Vomit because breakfast time, also my daughter vomit during the flight. THIS IS UNACCEPTABLE FOR A BIG COMPANY LIKE THAI AIRWAYS. I save a photo of this "sandwich" The staff tell me to contact the company.... And no one answered......

I had a good experience with Thai airways I had a good experience with Thai airways on my flight London-Bangkok. It was an overnight flight, seats were comfortable enough so I managed to sleep through most of the night. Film collection was a bit limited but there were some recent movies available. Food was a bit of a small portion and a bit tasteless, but was ok and perfectly edible. Their staff at the airport were helpful when we couldn't find my boyfriend's backpack, and called us promptly when the person who took it by mistake returned it.