Thai cancelled the flight from… Thai cancelled the flight from Frankfurt to Bangkok, Oct 2023, and put the passengers through hell, not having a clear plan set up for hosting us at hotels, etc (I had to take my own cab to a hotel that eventually we heard about, an hour or so after waiting at luggage). Then I was put on another flight via Singapore, 1.5 days later. The flight was about Oct 10, 2023, and per EU regulations, Thai Air owed us compensation. Thai Air would bounce me around during calls & emails and finally said an office in the USA had to provide the compensation. It is now 19 April 2024, and I have yet to hear or receive anything from them. I will never book with Thai again and suggest you strongly consider other options yourself. Their flights may be cheaper than others, but you get what you pay for. In fact, you don't even get what you pay for at a lower price.

One of the Finest Airlines in Asia In my experience Thai Airways by far is one of the finest and safest Airlines in Asia with great inflight service and food both in Business and Economy class . Yes it’s a fact their dates are higher than others and if they could match the market fares from other airlines, they could rule the Airline industry in Asia . And as frequent Flyer member they offer a range of services like extra luggage and lounge services and priority boarding , seat selection and choice of food options all free of charge . Staffs mostly cabin crews are friendly but ground staff well again to be honest they are not to praise worthy.

No power to row of seats - no screen/charging/light/air ...... plus very little care 30 mins into flight the screens went blank along the row of three seats. I brought this to the attention of a flight attendant in the galley area – who was irritated but did offer to have a look as soon as possible. Waited 30 mins – nobody came to look at the screens. I asked another flight attendant who looked at the screens and said “I’ll get them reset”. Waited another hour - nothing happened. Asked yet another flight attendant who said “they will be reset”. I asked how long this might take – a shrug was the response. Over the next hour we asked attendants twice more about the progress with no further information being forthcoming – we had lost faith in the ‘it’s being reset’ comment. Now 2 hours 30 mins into the flight a ‘minor manager’ arrived to offer us “compensation” – a choice of ‘2500 Thai air miles’ or $100 off our next Thai Air flight. We explained that this was not compensation because as we were unlikely to fly to Thailand again the offer had no value to us. We asked to speak to the ‘manager’. After another 30 minutes and now about 3 hours into the flight the ‘flight manager’ arrived and explained that no other offer of compensation was available, but, she would take my email address and we would be contacted after the flight via email with an offer of compensation. The flight manager apologised for the failure of the systems and said that she understood how disappointed and inconvenienced we were by the equipment failure – this was the first apology received. As of now, 21 April, five days after the flight no contact has been made to my email address. I would like to point out that all power to the systems in our row of three seats was off. As a result; a) Obviously, we had no access to any of the ‘provided’ films or other entertainment/information. b) As we had no power to the row of seats it was not possible to ‘call’ an attendant; so our contact was achieved by repeatedly moving through the cabin to find an attendant. c) We had no lights to read from. This was a problem as the passenger in the window seat was trying to sleep so had shut the window. This passenger was woken up and provided with an eye mask and then opened the window so that it was just possible to read, but with difficulty. d) There was no power to charge phones – so whilst I was able to watch my phone for a while, this became impossible later in the flight. e) There was no air ventilation from above and at times the space was very stuffy and uncomfortable because of this. We would also like to point out the poor communication with flight attendants. Until the ‘flight manager’ spoke to us three hours into the flight none of the attendants had apologised or shown any sympathy. I felt like I was an inconvenience to the attendant and found their manner short and off-hand. We did appreciate the apology of the ‘flight manager’ and the offer to reach out and contact us after the flight – it is a shame that this did not actually happen. We remain very disappointed in the lack of facilities available to us on the flight and the manner in which our concerns were dealt with by staff. It was without doubt the worst long haul flight we have experienced in many years of travelling.

No other airline that good We fly only Thai since they offer direct flights. As a handicapped traveler, I am grateful for their excellent and kind help and service all through the journey. The food offers are great also, for vegetarian/diabetics really better than anything from European companies. There is always an extra smile, an extra blanket, water arrives unasked for after waking up from 6hrs sleep... Last but not least, I am not scared to travel alone when I know Thai Airways teams will take care of me. Despite all the existing laws, we disabled people are not well catered for in most public transportation. Thai Airways is a great relief from those unacceptable attitudes.

Meh… Departure and arrival as planned, and luggage made the flights as well (including transit). The food is horrible and entertainment quite a boring selection - yes, that matters on +10 hours flights. Space s***s, but I guess it’s like that everywhere these days, when you fly monkey class.. But not the worst I’ve tried though. Service onboard is so-so.