I have never used a travel agent and… I have never used a travel agent and this being my first time, Farebooth and Charlie Smith have been speechless incredible. His responses to me, the detail in answering my many questions, the level of concern & care behind his service, have won me over as a Farebooth customer. More than this, I will speak well to my family & friend of all this. Thank you very much Mr Charlie & Farebooth Honestly in business does exist!

SCAM be careful I just had to lock my… SCAM be careful I just had to lock my card luckily I found out before it was too late

I got scammed I highly advise you to avoid using this company. I was travelling from Sudbury to Toronto recently. My initial flight of $214 (Canadian) was cancelled. I tried to book a seat on the last Air Canada flight leaving Sudbury that night. I paid for a ticket using Farebooth which I thought was a Canadian site. The site mentioned one ticket left on the plane so I was rushing to buy it (when I took the flight there were multiple empty seats). The quoted seat price was $495 but after I consented to the charge via email, it turned out to be in US dollars. My credit card was charged $680 (Canadian) for the ticket as well as an additional $412 CND for the agent charge. So my cancelled flight of $214 cost me $1092. This is obviously a scam company that takes advantage of vulnerable passengers who are under pressure to book a seat not knowing what the final cost will be. Unfortunately, now I see that multiple other passengers have been scammed like me in the past. Also, the Better Business Bureau (BBB) is advising consumers to use extreme caution when considering doing business with Farebooth.

After booking a flight After booking a flight, and receiving written confirmation documents, I got a call from Farebooth sayng that the confirmation is no longer valid. HOWEVER, he could book me on another flight, which would cost more. He said that since it was within the 24 hour cancellation time there should be no problem. He even said he would look after that. After 5 days, I still didn't see the refund and contacted him again. He said that it could up to 10-15 days to clear. So I waited, and waited. Contacted the agent again and he assured me that the request cancellation was put in. He suggested I contact Travelocity and my bank to iron this out. So I did, and they could not find any evidence of the cancellation. I did a check on the Farebooth web site and THEY still show this as active. BTW - The new ticket was not only higher price, but on the SAME PLANE.

How did they even get our information??? And not even change our flight?? We booked 4 people on a flight overseas with aerlingus themselves - somehow Jenna Fischer got our information and told us that our flight was booked and she could get us on a different flight - at an extra $92.00 per person. I do not know how she got our information - the airline said our flight had never been changed (which it hadn't, but she sent us documentation saying it was on the day she gave us). Totally screwed up and now we need to fight for our $368.00. I want to know how did this company even get our information? Aer Lingus said this has nothing to do with them???