I purchased my tickets to Hawaii this… I purchased my tickets to Hawaii this summer for a December trip and needed to cancel and have not been able to get through to anyone to do this. All of their agents are busy 24/7 apparently- so clearly I have been ripped off. My confirmation code isn't even valid for the airline. What a terrible experience, DO NOT USE THIS SITE

After booking a flight After booking a flight, and receiving written confirmation documents, I got a call from Farebooth sayng that the confirmation is no longer valid. HOWEVER, he could book me on another flight, which would cost more. He said that since it was within the 24 hour cancellation time there should be no problem. He even said he would look after that. After 5 days, I still didn't see the refund and contacted him again. He said that it could up to 10-15 days to clear. So I waited, and waited. Contacted the agent again and he assured me that the request cancellation was put in. He suggested I contact Travelocity and my bank to iron this out. So I did, and they could not find any evidence of the cancellation. I did a check on the Farebooth web site and THEY still show this as active. BTW - The new ticket was not only higher price, but on the SAME PLANE.

This travel agent Ruby is a samer This travel agent Ruby is a samer, maybe the whole company is. She changed departure date without me noticing, she didn't do what I told her I wanted for departure because she couldn't find one so she switched. When I told her she made a mistake, she said it's too late, and she wants $600 to change it, stay away!!!

My ticket booking experience on… My ticket booking experience on Farebooth was very bad. This is a spam website who are just storing your data and making you fool by taking extra charges in the name of service.

Alayna Ford: was perfect. Alayna Ford: Has been incredible helpful with all my difficulties ticket with AeroMexico! She has been very courteous, patient, and caring understanding my difficulties with flying during COVID. She has gone above the call of duty to fix my problems. Her job has been perfect. She is a wonderful person to have on my side!