Bad service !!! Got an e-mail from Lufthansa on the 19th of march, where they told med I was entitled to a refund of 750 euros, because of our flights were cancelled. They asked for my bank account information which I gave them the same day. Since that I havent received the Money. They wont answer my e-mails and when I contact Lufthansa by phone they just tell me that they Will reply within 48 hours. I have tried several times now and they havent returned to me once.

Do not choose Lufthansa Don't check in your belongings to Lufthansa - they throw it away and simply do not care. Lufthansa left my luggage in Munich on my travel to Delhi and left it there for weeks. After the end of the travel, Lufthansa sent it do Delhi and closed the case. Nobody in Lufthansa cares, nobody does anything in order to solve it, and the luggage is stuck for 2 months now. My insurance company will not pay because until Lufthansa declare the goods lost, it is not lost in insurance-terms. The airport staff will not sent it because it have to go through the airline company, and Lufthansa does not reply or follow up on telephone calls or emails. No matter what - do not choose Lufthansa

WORST customer service, Delayed/lost baggages All my luggage Check in and Cabin bags for family of 4, were left behind in Munich 10 days ago, and till date i have no clue when i am going to get my bags back. There is literally no way to get the information, online tracking hasnt been updated in weeks. WORST Customer Service experience.

This airline is a joke This airline is a joke. I booked a business seat from Shanghai to Frankfurt. The seat was "not connected", meaning entertainment system does not work (12h flight!). There were no other seats available so I got a free voucher for internet, which is so slow that even YouTube doesn't work. Forget streaming services. Onboard Service cannot be called because the seat is not connected... So sitting here for 4h, nobody shows up with drink etc. My empty glass stays here also 4h, NOBODY SHOWS UP. Food quality like on Chinese local flights (don't forget I got business). The seats are super uncomfortable and narrow. You can stretch your legs, yes, but there are some kinds of springs stitching out and the surface is not flat at all. It feels like a broken couch. And again, the service does not look after you at all. Wow! German standards ... Honestly take the cheapest competition and it will be 2x better. NEVER EVER AGAIN.

Took 8 flights with them in the last 10… Took 8 flights with them in the last 10 days. 6 of them were delayed. Last one I had to change planes in Frankfurt in 25min including security and passport control. For sure I am going to avoid Frankfurt and maybe after 35 years of FT Lufthansa as well. Sick of a poor service, no food in the short haul flights and lousy space in Economy.