Terrible customer experience and refused compensation that was offered onboard I booked my flight through Lufthansa and I had to jump through several hoops to specifically request a vegan meal through Air Canada, I could not complete this update online via Air Canada or Lufthansa and your phone number was buried deep in a maze of links online. I did eventually find it and had to call to complete the update to a vegan meal. On the day of the flight the head host onboard asked me to move seats to accommodate a couple that wished to sit together on board - I happily gave my spot and only highlighted that I had ordered a vegan meal and I would like him to keep track of that. When it did eventually come time to serve food, they announced my name over loud speaker to identify me for my ‘special meal’ and then told me they couldn’t find me because I had moved seats - frustrating but I took it on the chin. When I received my meal it was labelled as a “strict vegan meal” so I assumed it was some soy protein/chicken alternative - given my requests, the hoops I jumped through and all the effort I made to ensure I was served a vegan meal. It was only after I ate almost 50% of the protein in the meal that a feeling of absolute disgust set in and I realised what was actually happening. I have very strictly and intentionally abstained from eating meat for almost a decade! I do this because I believe the unnecessary slaughter of animals for sensory pleasure (taste) does not justify the mass suffering they endure. I was promised a 25% discount on my next flight with air Canada due to a huge mistake that was made on my flight. When customer support followed up they reduced this to $25 AND when I sent the below they told me the case was closed?! This was infuriating, I was exceptionally upset when this happened and the ONLY thing that could be offered was 25% off a future flight. They have since made this 15% which is better but still miles away from what it should be. My return flight experience was also terrible. I’ll add another review for that.

Took 8 flights with them in the last 10… Took 8 flights with them in the last 10 days. 6 of them were delayed. Last one I had to change planes in Frankfurt in 25min including security and passport control. For sure I am going to avoid Frankfurt and maybe after 35 years of FT Lufthansa as well. Sick of a poor service, no food in the short haul flights and lousy space in Economy.

Extremely shady business practices Extremely shady business practices. Poor customer service and poor communication. No link between different contact methods. Not adhering to European rules on compensation in case of flight cancellations. Would never fly again.

Disappointing Experience that cost me 3000 dollars I recently had a disappointing experience with Lufthansa that compelled me to share my feedback. I had booked a flight from BLL to LAX for March 16th to March 31st, 2024, with reservation codes OJKIBK. Unfortunately, what was supposed to be a memorable trip turned into a nightmare due to an issue with my booking. As a single mother of twins, I had saved for years to take this trip with my children and my mother. We were thrilled about the prospect of experiencing the USA together. However, the day before our departure, I realized that I had mistakenly entered the wrong surname for one of my children during online check-in. Despite my efforts to rectify the error, I was unable to do so, and upon arriving at the airport, we were informed that we couldn't board the flight due to the mismatched name. What followed was a series of frustrating encounters with Lufthansa staff, who seemed indifferent to our predicament. Despite our pleas for assistance, they failed to accommodate us or even attempt to rectify the situation. With no other options left, I was forced to purchase an exorbitantly priced ticket at the airport, costing me nearly $3000 + baggage charge (reservation code TZDIBK). This unexpected expense left me deeply disappointed and financially strained. I have always held Lufthansa in high regard, having had positive experiences with them in the past. However, their handling of this situation fell far short of my expectations. While I acknowledge that the mistake was mine, I had hoped for better customer service from an airline of Lufthansa's reputation. In conclusion, I urge Lufthansa to review their customer service protocols and consider the impact their actions have on loyal passengers. My experience has left me feeling disillusioned, and I sincerely hope that others do not encounter similar issues in the future.

Do not choose Lufthansa Don't check in your belongings to Lufthansa - they throw it away and simply do not care. Lufthansa left my luggage in Munich on my travel to Delhi and left it there for weeks. After the end of the travel, Lufthansa sent it do Delhi and closed the case. Nobody in Lufthansa cares, nobody does anything in order to solve it, and the luggage is stuck for 2 months now. My insurance company will not pay because until Lufthansa declare the goods lost, it is not lost in insurance-terms. The airport staff will not sent it because it have to go through the airline company, and Lufthansa does not reply or follow up on telephone calls or emails. No matter what - do not choose Lufthansa