Extremely shady business practices Extremely shady business practices. Poor customer service and poor communication. No link between different contact methods. Not adhering to European rules on compensation in case of flight cancellations. Would never fly again.

Lufthansa ruins skiing trip Lufthansa does not allow booking sport luggage until the ticket is purchased. As result you can lose money and be forced to buy another ticket, because "they dont have space" for skis and your only purpose of the trip is skiing. The ticket bought 3 months before the trip and request for skis was submitted immediately.

Luggage delayed. Appalling Customer Relations… Appalling time travelling with Lufthansa from Manchester to Palermo. Originally one transfer in Munich. In the end transfer in Frankfurt, then Zurich and sudden extra transfer in Rome. When I arrived in Palermo my luggage was in Zurich. Over two days without my luggage. These things happen. I understand. But when the luggage arrived in Palermo the bag could not be couriered. I had to get a taxi to the airport to retrieve my bag. After much confusion I had to go through security, collect my bag and come through security again. Over half a day of my short holiday taken up. Even at this stage I remained philosophical. HOWEVER, my subsequent dealings with Customer Relations has been dreadful. I spent a considerable amount of money with a taxi transfer to Palermo and back. Lufthansa has recompensed half the cost of clothes purchased. Again I accepted that - even though I purchased clothes I did not need. But they will not reimburse my taxi to and from the airport. Initially Customer Relations claimed I'd refused courier service. Now accepting this was wrong but still will not reimburse my transfer to and from the airport. Appalling and dismissive Customer service and an expense to retrieve my luggage. Very poor service Lufthansa.

Flight was fine, but baggage handling was horrible The flight itself was fine and on time. However, our baggage did not get transferred to our transfer flight and was therefore delayed by a day. The delay at the destination caused an extra fee for our taxi, which Lufthansa refuses to compensate. Additionally, my watch was stolen from my checked in baggage while in Lufthansa’s care. Because I wanted to make sure I just did not forget to bring it, it apparently took a day too long to report it, so they again do not take responsibility and provide no compensation. I will do my best to avoid this airline again, especially if I plan to bring checked in baggage.

Do not choose Lufthansa Don't check in your belongings to Lufthansa - they throw it away and simply do not care. Lufthansa left my luggage in Munich on my travel to Delhi and left it there for weeks. After the end of the travel, Lufthansa sent it do Delhi and closed the case. Nobody in Lufthansa cares, nobody does anything in order to solve it, and the luggage is stuck for 2 months now. My insurance company will not pay because until Lufthansa declare the goods lost, it is not lost in insurance-terms. The airport staff will not sent it because it have to go through the airline company, and Lufthansa does not reply or follow up on telephone calls or emails. No matter what - do not choose Lufthansa