It's incredible that even though it's… It's incredible that even though it's one of the most expensive airlines, it has such poor customer service and a website full of errors. Two years ago, they canceled a flight on me, and I'm still trying to redeem the voucher they gave me. I've called hundreds of times, and after hours of calls, they never tell me how to do something that theoretically is simple, which is redeeming the voucher for the penalty. Another issue is the website; it doesn't load infant names properly, and when edited, it deletes the contact details. Then, it also keeps adding contact details unnecessarily. It's not difficult to make a decent website, please!

Do not choose Lufthansa Don't check in your belongings to Lufthansa - they throw it away and simply do not care. Lufthansa left my luggage in Munich on my travel to Delhi and left it there for weeks. After the end of the travel, Lufthansa sent it do Delhi and closed the case. Nobody in Lufthansa cares, nobody does anything in order to solve it, and the luggage is stuck for 2 months now. My insurance company will not pay because until Lufthansa declare the goods lost, it is not lost in insurance-terms. The airport staff will not sent it because it have to go through the airline company, and Lufthansa does not reply or follow up on telephone calls or emails. No matter what - do not choose Lufthansa

Returnflight cancelled without info without compensation LH cancelled our returnflight and didn't inform us thereof. We had to discover at the airport. They now refer to a subcontractor (Air Dolomiti) with whom we have no contractual link, so not a cent recovered yet from the 1000 EUR costs we had to make to get home with our 2 kids.

WORST customer service, Delayed/lost baggages All my luggage Check in and Cabin bags for family of 4, were left behind in Munich 10 days ago, and till date i have no clue when i am going to get my bags back. There is literally no way to get the information, online tracking hasnt been updated in weeks. WORST Customer Service experience.

We didn’t reach our connecting flight… We didn’t reach our connecting flight because of delays and afterwards we had an agreement with Lufthansa about the refund, but they only returned half the amount they had promised. They just stopped replying. Bad customer service!