Bad service !!! Got an e-mail from Lufthansa on the 19th of march, where they told med I was entitled to a refund of 750 euros, because of our flights were cancelled. They asked for my bank account information which I gave them the same day. Since that I havent received the Money. They wont answer my e-mails and when I contact Lufthansa by phone they just tell me that they Will reply within 48 hours. I have tried several times now and they havent returned to me once.

Flight experience This is the worst airline ever. The customer service is terrible, the air hostesses are rude, the level of racial treatment is terrible. I do not intend to fly Lufthansa again in the near future after this current trip. I have heard so many bad things about this airline but, now I am convinced that it's really terrible.

Returnflight cancelled without info without compensation LH cancelled our returnflight and didn't inform us thereof. We had to discover at the airport. They now refer to a subcontractor (Air Dolomiti) with whom we have no contractual link, so not a cent recovered yet from the 1000 EUR costs we had to make to get home with our 2 kids.

Do not choose Lufthansa Don't check in your belongings to Lufthansa - they throw it away and simply do not care. Lufthansa left my luggage in Munich on my travel to Delhi and left it there for weeks. After the end of the travel, Lufthansa sent it do Delhi and closed the case. Nobody in Lufthansa cares, nobody does anything in order to solve it, and the luggage is stuck for 2 months now. My insurance company will not pay because until Lufthansa declare the goods lost, it is not lost in insurance-terms. The airport staff will not sent it because it have to go through the airline company, and Lufthansa does not reply or follow up on telephone calls or emails. No matter what - do not choose Lufthansa

Luggage delayed. Appalling Customer Relations… Appalling time travelling with Lufthansa from Manchester to Palermo. Originally one transfer in Munich. In the end transfer in Frankfurt, then Zurich and sudden extra transfer in Rome. When I arrived in Palermo my luggage was in Zurich. Over two days without my luggage. These things happen. I understand. But when the luggage arrived in Palermo the bag could not be couriered. I had to get a taxi to the airport to retrieve my bag. After much confusion I had to go through security, collect my bag and come through security again. Over half a day of my short holiday taken up. Even at this stage I remained philosophical. HOWEVER, my subsequent dealings with Customer Relations has been dreadful. I spent a considerable amount of money with a taxi transfer to Palermo and back. Lufthansa has recompensed half the cost of clothes purchased. Again I accepted that - even though I purchased clothes I did not need. But they will not reimburse my taxi to and from the airport. Initially Customer Relations claimed I'd refused courier service. Now accepting this was wrong but still will not reimburse my transfer to and from the airport. Appalling and dismissive Customer service and an expense to retrieve my luggage. Very poor service Lufthansa.