Extremely shady business practices Extremely shady business practices. Poor customer service and poor communication. No link between different contact methods. Not adhering to European rules on compensation in case of flight cancellations. Would never fly again.

Disappointing Experience that cost me 3000 dollars I recently had a disappointing experience with Lufthansa that compelled me to share my feedback. I had booked a flight from BLL to LAX for March 16th to March 31st, 2024, with reservation codes OJKIBK. Unfortunately, what was supposed to be a memorable trip turned into a nightmare due to an issue with my booking. As a single mother of twins, I had saved for years to take this trip with my children and my mother. We were thrilled about the prospect of experiencing the USA together. However, the day before our departure, I realized that I had mistakenly entered the wrong surname for one of my children during online check-in. Despite my efforts to rectify the error, I was unable to do so, and upon arriving at the airport, we were informed that we couldn't board the flight due to the mismatched name. What followed was a series of frustrating encounters with Lufthansa staff, who seemed indifferent to our predicament. Despite our pleas for assistance, they failed to accommodate us or even attempt to rectify the situation. With no other options left, I was forced to purchase an exorbitantly priced ticket at the airport, costing me nearly $3000 + baggage charge (reservation code TZDIBK). This unexpected expense left me deeply disappointed and financially strained. I have always held Lufthansa in high regard, having had positive experiences with them in the past. However, their handling of this situation fell far short of my expectations. While I acknowledge that the mistake was mine, I had hoped for better customer service from an airline of Lufthansa's reputation. In conclusion, I urge Lufthansa to review their customer service protocols and consider the impact their actions have on loyal passengers. My experience has left me feeling disillusioned, and I sincerely hope that others do not encounter similar issues in the future.

Bad service !!! Got an e-mail from Lufthansa on the 19th of march, where they told med I was entitled to a refund of 750 euros, because of our flights were cancelled. They asked for my bank account information which I gave them the same day. Since that I havent received the Money. They wont answer my e-mails and when I contact Lufthansa by phone they just tell me that they Will reply within 48 hours. I have tried several times now and they havent returned to me once.

We didn’t reach our connecting flight… We didn’t reach our connecting flight because of delays and afterwards we had an agreement with Lufthansa about the refund, but they only returned half the amount they had promised. They just stopped replying. Bad customer service!

Do not choose Lufthansa Don't check in your belongings to Lufthansa - they throw it away and simply do not care. Lufthansa left my luggage in Munich on my travel to Delhi and left it there for weeks. After the end of the travel, Lufthansa sent it do Delhi and closed the case. Nobody in Lufthansa cares, nobody does anything in order to solve it, and the luggage is stuck for 2 months now. My insurance company will not pay because until Lufthansa declare the goods lost, it is not lost in insurance-terms. The airport staff will not sent it because it have to go through the airline company, and Lufthansa does not reply or follow up on telephone calls or emails. No matter what - do not choose Lufthansa