Extremely shady business practices Extremely shady business practices. Poor customer service and poor communication. No link between different contact methods. Not adhering to European rules on compensation in case of flight cancellations. Would never fly again.

Bad service !!! Got an e-mail from Lufthansa on the 19th of march, where they told med I was entitled to a refund of 750 euros, because of our flights were cancelled. They asked for my bank account information which I gave them the same day. Since that I havent received the Money. They wont answer my e-mails and when I contact Lufthansa by phone they just tell me that they Will reply within 48 hours. I have tried several times now and they havent returned to me once.

Flight was fine, but baggage handling was horrible The flight itself was fine and on time. However, our baggage did not get transferred to our transfer flight and was therefore delayed by a day. The delay at the destination caused an extra fee for our taxi, which Lufthansa refuses to compensate. Additionally, my watch was stolen from my checked in baggage while in Lufthansa’s care. Because I wanted to make sure I just did not forget to bring it, it apparently took a day too long to report it, so they again do not take responsibility and provide no compensation. I will do my best to avoid this airline again, especially if I plan to bring checked in baggage.

This airline is a joke This airline is a joke. I booked a business seat from Shanghai to Frankfurt. The seat was "not connected", meaning entertainment system does not work (12h flight!). There were no other seats available so I got a free voucher for internet, which is so slow that even YouTube doesn't work. Forget streaming services. Onboard Service cannot be called because the seat is not connected... So sitting here for 4h, nobody shows up with drink etc. My empty glass stays here also 4h, NOBODY SHOWS UP. Food quality like on Chinese local flights (don't forget I got business). The seats are super uncomfortable and narrow. You can stretch your legs, yes, but there are some kinds of springs stitching out and the surface is not flat at all. It feels like a broken couch. And again, the service does not look after you at all. Wow! German standards ... Honestly take the cheapest competition and it will be 2x better. NEVER EVER AGAIN.

Worst airline ever with the rudest… Worst airline ever with the rudest flight attendants. Yesterday we had our flight from Frankfurt to Heathrow (LH 0904) and a long hair, middle aged flight attendant was the rudest and most unfriendly attendant I have ever seen. I hope Lufthansa sees these reviews and tries to improve their service and flight attendants. Worst flight experience ever. Never going to fly with Lufthansa again!!!!