Flight experience This is the worst airline ever. The customer service is terrible, the air hostesses are rude, the level of racial treatment is terrible. I do not intend to fly Lufthansa again in the near future after this current trip. I have heard so many bad things about this airline but, now I am convinced that it's really terrible.

It's incredible that even though it's… It's incredible that even though it's one of the most expensive airlines, it has such poor customer service and a website full of errors. Two years ago, they canceled a flight on me, and I'm still trying to redeem the voucher they gave me. I've called hundreds of times, and after hours of calls, they never tell me how to do something that theoretically is simple, which is redeeming the voucher for the penalty. Another issue is the website; it doesn't load infant names properly, and when edited, it deletes the contact details. Then, it also keeps adding contact details unnecessarily. It's not difficult to make a decent website, please!

Disappointing Experience that cost me 3000 dollars I recently had a disappointing experience with Lufthansa that compelled me to share my feedback. I had booked a flight from BLL to LAX for March 16th to March 31st, 2024, with reservation codes OJKIBK. Unfortunately, what was supposed to be a memorable trip turned into a nightmare due to an issue with my booking. As a single mother of twins, I had saved for years to take this trip with my children and my mother. We were thrilled about the prospect of experiencing the USA together. However, the day before our departure, I realized that I had mistakenly entered the wrong surname for one of my children during online check-in. Despite my efforts to rectify the error, I was unable to do so, and upon arriving at the airport, we were informed that we couldn't board the flight due to the mismatched name. What followed was a series of frustrating encounters with Lufthansa staff, who seemed indifferent to our predicament. Despite our pleas for assistance, they failed to accommodate us or even attempt to rectify the situation. With no other options left, I was forced to purchase an exorbitantly priced ticket at the airport, costing me nearly $3000 + baggage charge (reservation code TZDIBK). This unexpected expense left me deeply disappointed and financially strained. I have always held Lufthansa in high regard, having had positive experiences with them in the past. However, their handling of this situation fell far short of my expectations. While I acknowledge that the mistake was mine, I had hoped for better customer service from an airline of Lufthansa's reputation. In conclusion, I urge Lufthansa to review their customer service protocols and consider the impact their actions have on loyal passengers. My experience has left me feeling disillusioned, and I sincerely hope that others do not encounter similar issues in the future.

Lufthansa ruins skiing trip Lufthansa does not allow booking sport luggage until the ticket is purchased. As result you can lose money and be forced to buy another ticket, because "they dont have space" for skis and your only purpose of the trip is skiing. The ticket bought 3 months before the trip and request for skis was submitted immediately.

WORST customer service, Delayed/lost baggages All my luggage Check in and Cabin bags for family of 4, were left behind in Munich 10 days ago, and till date i have no clue when i am going to get my bags back. There is literally no way to get the information, online tracking hasnt been updated in weeks. WORST Customer Service experience.