Flight experience This is the worst airline ever. The customer service is terrible, the air hostesses are rude, the level of racial treatment is terrible. I do not intend to fly Lufthansa again in the near future after this current trip. I have heard so many bad things about this airline but, now I am convinced that it's really terrible.

Avoid this terrible airline at all… Avoid this terrible airline at all costs. I had to cancel my flight due to medical reasons and asked for full refund. They told me to provide proofs of reports which I did. Few hours later they emailed back stating only taxes will be returned which were peanuts and not the full amount, even though i have carefully, with proofs, explained the reason for flight cancellation and requesting refund. Absolutely inhumane airline. They need to take manners courses from Emirates, Qatar and most of Far East airlines

Bad service !!! Got an e-mail from Lufthansa on the 19th of march, where they told med I was entitled to a refund of 750 euros, because of our flights were cancelled. They asked for my bank account information which I gave them the same day. Since that I havent received the Money. They wont answer my e-mails and when I contact Lufthansa by phone they just tell me that they Will reply within 48 hours. I have tried several times now and they havent returned to me once.

Lousy Ground Service I stopped flying with LH years ago. The ground service is lousy, which also includes the booking service when trying to get personally in touch with the LH service centers.

Extremely shady business practices Extremely shady business practices. Poor customer service and poor communication. No link between different contact methods. Not adhering to European rules on compensation in case of flight cancellations. Would never fly again.