Overall Great Products & Service Overall, Mayfair provides quality products at an affordable price for owners of rental properties. However, my recent toilet paper order arrived smashed all over. Yes, that's the carrier's fault, but the box had been overstuffed and was barely taped adequately. Packages of toilet paper were exposed where the box closed and were taped over, so when I unpacked them, the wrapping stuck to the box tape. About half of the rolls were crushed or misshapen, which isn't a good presentation to guests. Toilet paper isn't fragile, so I understand spending less on packaging, but a sturdier box that fully encloses the product would prevent some of this damage.

Good customer service, slow shipping but overall a good experience I ordered king sheets and pillow cases. It took a little bit longer to get them than the other hospitality vendors we normally order from. We received half of the order and when I called I was told that Mayfair would look into it and they would call me back. I waited a week before following up because I hadn't heard anything. I spoke to the supervisor who advised that the Welspun items ship directly from the manufacturer which I did not know as Mayfair's website doesn't specify which items ship from who it just has a blanket statement that some items ship from manufacturer. If you need an item timely I would recommend calling them directly instead of ordering online. They did help me get resolution and the other half of my order was received. I would order from them again just call them directly first to find out where the item is coming from so I can be realistic on the shipping times.

Our regular supplier was out of stock… Our regular supplier was out of stock on the 50 LB bags of oxalic acid, our order was delivered quickly. Big thanks! Also, you should be selling our Magica rust stain remover!

Quality Products Last month, I ordered for the first time from Mayfair Hotel Supply. I placed an order for a case of each of the following individual sizes: Ecoessential Ecossential Elements Bath Gel, Shampoo, Conditioner, Body Lotion, Makeup Remover Packets and Plastic Wrapped Tumblers, I was very pleased with the quality and value. The only issue I had was that most of the body gels were not closed properly and leaked all over the case. Thankfully, the other product was not damaged and Mayfair Customer Service (Tammy) was very apologetic when I called to advise and they sent out a replacement case that very same day, and overnighted it! I will do all my future business with them, good company that stands behind their product.

I ordered a bell man's cart about 30… I ordered a bell man's cart about 30 days ago and still haven't received it. I have inquired about a shipping date and while the responses have been timely, they can't give me an estimated shipping window. My credit card was charged at the time of the order, so this item has been paid for now for some time.