Overall Great Products & Service Overall, Mayfair provides quality products at an affordable price for owners of rental properties. However, my recent toilet paper order arrived smashed all over. Yes, that's the carrier's fault, but the box had been overstuffed and was barely taped adequately. Packages of toilet paper were exposed where the box closed and were taped over, so when I unpacked them, the wrapping stuck to the box tape. About half of the rolls were crushed or misshapen, which isn't a good presentation to guests. Toilet paper isn't fragile, so I understand spending less on packaging, but a sturdier box that fully encloses the product would prevent some of this damage.

I can only speak about the delivery of… I can only speak about the delivery of my order. It arrived in a timely fashion and the order accuracy was on point. Unfortunately, my purchases from you were for Airbnb apartment units, and just when I'm ready to Open along comes Corona Virus. There's no travel, etc., etc.. So, the usage of your product is on an indefinite Hold. I'll let you know more when I can.

Good customer service, slow shipping but overall a good experience I ordered king sheets and pillow cases. It took a little bit longer to get them than the other hospitality vendors we normally order from. We received half of the order and when I called I was told that Mayfair would look into it and they would call me back. I waited a week before following up because I hadn't heard anything. I spoke to the supervisor who advised that the Welspun items ship directly from the manufacturer which I did not know as Mayfair's website doesn't specify which items ship from who it just has a blanket statement that some items ship from manufacturer. If you need an item timely I would recommend calling them directly instead of ordering online. They did help me get resolution and the other half of my order was received. I would order from them again just call them directly first to find out where the item is coming from so I can be realistic on the shipping times.

My large order (greater than $800) was… My large order (greater than $800) was processed relatively well, with my items arriving via 3 different shipments. However, my last item (a case of pillows) didn’t arrive promptly and I had to place multiple calls to Mayfair to identify the problem and resolve the issue. It finally arrived, but after many days after other items were received.

I ordered towels after using the brand… I ordered towels after using the brand at a hotel. Now every morning I feel like I'm on vacation again -wrapped in extra-long, extra-plump bath towels.