Good customer service, slow shipping but overall a good experience I ordered king sheets and pillow cases. It took a little bit longer to get them than the other hospitality vendors we normally order from. We received half of the order and when I called I was told that Mayfair would look into it and they would call me back. I waited a week before following up because I hadn't heard anything. I spoke to the supervisor who advised that the Welspun items ship directly from the manufacturer which I did not know as Mayfair's website doesn't specify which items ship from who it just has a blanket statement that some items ship from manufacturer. If you need an item timely I would recommend calling them directly instead of ordering online. They did help me get resolution and the other half of my order was received. I would order from them again just call them directly first to find out where the item is coming from so I can be realistic on the shipping times.

I ordered towels after using the brand… I ordered towels after using the brand at a hotel. Now every morning I feel like I'm on vacation again -wrapped in extra-long, extra-plump bath towels.

Service received from Nadia Service received from Nadia, Jessica and one other customer service rep, she had been there 3 months, was excellent! Though there were several issues with the order such as incorrect address, incomplete shipping, the customer service provided over shadowed any problems. Would highly recommend Mayfair Hotel Supply! Thank you, Wayne Lawless

Horrible horrible service Horrible horrible service I waited three weeks and NEVER RECEIVED ANY KIND OF NOTIFICATION THST THE PRODUCT WAS OUT OF STOCK. CALLED TWICE THE last phone conversation the gal said they were really busy with summer and SERVICING AIRBNB Airbnb shouldn’t even be purchasing bulk hotel products!!

Quality Products Last month, I ordered for the first time from Mayfair Hotel Supply. I placed an order for a case of each of the following individual sizes: Ecoessential Ecossential Elements Bath Gel, Shampoo, Conditioner, Body Lotion, Makeup Remover Packets and Plastic Wrapped Tumblers, I was very pleased with the quality and value. The only issue I had was that most of the body gels were not closed properly and leaked all over the case. Thankfully, the other product was not damaged and Mayfair Customer Service (Tammy) was very apologetic when I called to advise and they sent out a replacement case that very same day, and overnighted it! I will do all my future business with them, good company that stands behind their product.