Eric answered all our questions Eric answered all our questions. He was understanding when we changed cabins and even stayed over time to help us get the best deal which expired that day.

Last minute booking Alyssa was wonderful. She assisted in booking a last minute cruise when there were computer issues with the cruise line. Everything went very smoothly. I found her to be very attentive and friendly.

False and misleading promotional ads Vacationers beware. This is a highly fraudulent company that advertises bonuses that are not honored. They currently show a promo to pay gratuities that is complete rubbish. There are no caveats shown on their web-site promo banner but when I questioned their sales team, they stated that the promo wasn’t applicable to the cruise I selected. Would it be so difficult to tell the truth and note that the promo only applies to specific sailings, staterooms, etc???

Prices are only indicative and not the real price... I recently had the experience of planning a cruise through Cruise.com and feel compelled to share some insights that potential customers might find important. While the site initially appeared to offer competitive pricing and a wide array of options, I encountered issues with the actual costs versus what was advertised. As I progressed through the booking process, it became clear that the listed prices were not all-inclusive of the real costs associated with the trip. Additional fees, taxes, and service charges, which were not clearly disclosed upfront, significantly increased the total cost. This practice gave me a strong impression of a bait-and-switch tactic, where the attractive prices drew me in, only for the actual expenses to be revealed later in the process. This lack of transparency in pricing is disappointing and diminishes the otherwise user-friendly experience of the website. Customers should be able to trust that the prices they see are accurate and comprehensive. I hope Cruise.com addresses these concerns to provide a more honest and straightforward service. Until then, I advise potential customers to be wary and to thoroughly check all potential additional costs before booking.

Alissa is a very knowledgeable agent Alissa was very helpful setting up our latest cruise to Alaska. She was very patient and answered all of my questions. She is a very professional agent and knows her business.