Tjhe young woman who helped me change my…reservation was Denni The young woman who helped me change my cruise was kind and very helpful. I’m sure others have told you, she is an expert at what she does. She deserves special recognition and a probably a raise and a promotion. Her name is Denni , make sure you don’t lose her. Gerald Wallace Satisfied Customer

I booked most of my cruises through cruises.com… I booked most of my cruises through Cruise.com and it’s always a good experience. My experience yesterday, however, was extraordinary. I had the good fortune to work with Taylor S, she really did go above and beyond to meet my requests. I have forward to working with her in the future.

Cruises.com will NOT give you best rates!!!! Booked a cruise almost 2 years in… Booked a cruise almost 2 years in advance on Cruises.com & when on my reservation with Royal Carribean it showed rate dropped $100 pp. I called right away & lady at Cruises.com said she checked with Royal Carribean & rate was actually higher. I double checked again & still said same cruise same time in same room was $100 pp cheaper. Lady wouldn’t give me reduced rate. I don’t even think she called. Terrible customer service!!!! Company doesn’t standing by what they say if rate drops will always get lower rate.

Be aware and cautious if you book with them They night offer some decent incentives but they charge a $24.99 junk fee and also charge you $100 cancellation even before final payment is due when there is no cruise line cancellation penalty at that point. Not sure if I will book any further cruises with them. Incentives improved on my cruise but I can not cancel and rebook without being screwed with a $100 fee. So just proceed with caution if you decide to book through them

Funtastic I couldn’t have asked for a better representative than Ali. She made it the most satisfying vacation booking experience I have ever had. Thank you Ali, don’t ever stop being you. 10 stars plus if it’s possible.