Customer service is key. The girl Katie, who helped us, is the reason it was so good. It's our first cruise and we called for help, not wanting to make mistakes, and she was so helpful and knowledgeable. She got us better than we were hoping for. It's all so complicated that without her it would've been hard and miserable and we would have done it wrong.

Kelly Barclay Kelly, was wounderfull to work with and answered all our questions and worked to get the cabin close to our relatives. She went above and beyond just beeing a sales person. She made us completely comfortable with the process.

Tjhe young woman who helped me change my…reservation was Denni The young woman who helped me change my cruise was kind and very helpful. I’m sure others have told you, she is an expert at what she does. She deserves special recognition and a probably a raise and a promotion. Her name is Denni , make sure you don’t lose her. Gerald Wallace Satisfied Customer

I booked most of my cruises through cruises.com… I booked most of my cruises through Cruise.com and it’s always a good experience. My experience yesterday, however, was extraordinary. I had the good fortune to work with Taylor S, she really did go above and beyond to meet my requests. I have forward to working with her in the future.

False and misleading promotional ads Vacationers beware. This is a highly fraudulent company that advertises bonuses that are not honored. They currently show a promo to pay gratuities that is complete rubbish. There are no caveats shown on their web-site promo banner but when I questioned their sales team, they stated that the promo wasn’t applicable to the cruise I selected. Would it be so difficult to tell the truth and note that the promo only applies to specific sailings, staterooms, etc???