Jennifer is an "Angel from Heaven" Jennifer is an absolute gem in the world of travel agents! From the moment I contacted her, she provided exceptional customer service. Not only did she patiently explain the nuances between various cruise ships to Alaska and their demographics, but she also explained how to maximize our onboard credits once we set sail. Her genuine care and passion for her clients set Jennifer apart. She didn't just give us a suite; she ensured it was extraordinary, fulfilling my 80-year-old mother's dream. She is an “Angel from Heaven.” In a world where personalized service seems increasingly rare, Jennifer shines brightly as a beacon of excellence.

We have used Smart Cruiser for many… We have used Smart Cruiser for many years and had wonderful reps. Our recent rep, Kim, is helpful answering questions, responding quickly and giving us great deals. We have recommended Smart Cruiser to family and friends.

What a disgrace of a company… What a disgrace of a company I can’t even speak to a manager or supv. They don’t return calls to discuss problems that I have. Wrote letters to the ceo. No response. Trying to speak to somebody of authority still no call back you don’t treat customers like this especially I’m paying thousands for cruises I had numerious issues. I guess they care less about good customers Be very carefull when dealing with this sub par company How is it they have no managers or supv. How is it that you try to call corporate still no response

Excellent Service We have been dealing with Kim T. for years and have always found her to be responsive, professional, and friendly. Kim is one of the rare agents anywhere who actually answers the phone if she is not otherwise busy, Your incentives are hard to beat and we're very satisfied.

Changes due to Covid-19 This has been a challenge due to Covid-19 scheduling a cruise. The first cruise scheduled was a 7 day Alaska inside passage cruise that was canceled due to Covid-19. Now we have gone through getting credits, refunds and scheduling another cruise. Through all of this we have been helped by Patti Hernadez from Smart Cruiser. Needless to say it has been a challenge but Patti has been a bright spot through it all and has helped cancel, get credits and refunds as well as scheduling another cruise that will hopefully take place this coming November. Without this assistance this could have been much worse than just frustrating as it has been working with the cruise line. Thanks Smart Cruiser for having such great personnel to help us