We’ve been using Smartcruiser for many… We’ve been using Smartcruiser for many years now, and don’t intend to stop anytime soon. The agent we use is always quick to respond to us, and doesn’t make me feel stupid for asking stupid questions. She gives us excellent service, it’s so nice to have an actual voice at the end of the phone.

What a disgrace of a company… What a disgrace of a company I can’t even speak to a manager or supv. They don’t return calls to discuss problems that I have. Wrote letters to the ceo. No response. Trying to speak to somebody of authority still no call back you don’t treat customers like this especially I’m paying thousands for cruises I had numerious issues. I guess they care less about good customers Be very carefull when dealing with this sub par company How is it they have no managers or supv. How is it that you try to call corporate still no response

Have used Smartcruiser about five or… Have used Smartcruiser about five or six times for different cruises. The reason we keep coming back is Kim Tuchek the rep from Smart cruiser, she is very easy, pleasant and knowledgeable about the different trips we have taken. Have recommended her to friends and family. Always goes the extra step to help us and if she doesn't have the answer she will find the answer. Just can't say enough good things about Kim. Haven't dealt with anyone else at Smartcuiser so I'm sure they have other knowledgeable people working there.

I found Smart Cruiser a few years ago… I found Smart Cruiser a few years ago through a bidding process. They always won my booking, so I started using them directly. Helpful website, easy to navigate. The agent I have now (Jennifer) is quick to respond, helpful, courteous and has a sense of humor. Will recommend Smart Cruiser to friends and family.

Smart Cruiser agent helped me about 90%… Smart Cruiser agent helped me about 90% my request, I am 90% happy with their help, but still something is missing, I required two rooms with queen bed, but I got twin beds in that rooms.