Changes due to Covid-19 This has been a challenge due to Covid-19 scheduling a cruise. The first cruise scheduled was a 7 day Alaska inside passage cruise that was canceled due to Covid-19. Now we have gone through getting credits, refunds and scheduling another cruise. Through all of this we have been helped by Patti Hernadez from Smart Cruiser. Needless to say it has been a challenge but Patti has been a bright spot through it all and has helped cancel, get credits and refunds as well as scheduling another cruise that will hopefully take place this coming November. Without this assistance this could have been much worse than just frustrating as it has been working with the cruise line. Thanks Smart Cruiser for having such great personnel to help us

Smart Cruiser agent helped me about 90%… Smart Cruiser agent helped me about 90% my request, I am 90% happy with their help, but still something is missing, I required two rooms with queen bed, but I got twin beds in that rooms.

Love Smart Cruiser!!! Best online cruise website. Always offers lowest prices available plus generous onboard credit. Very easy to navigate and like being able to see all cabin categories and map of available cabins. Agents are also very knowledgeable and helpful, but never any pressure to book.

I found Smart Cruiser a few years ago… I found Smart Cruiser a few years ago through a bidding process. They always won my booking, so I started using them directly. Helpful website, easy to navigate. The agent I have now (Jennifer) is quick to respond, helpful, courteous and has a sense of humor. Will recommend Smart Cruiser to friends and family.

We were not advised of port change We were not advised of port change in Japan. Cost us a huge runaround and $200 for a cab. Otherwise OK if you are American. If you're Canadian hard to get the Canadian pricing. Better dealing directly with the cruise line in my opinion