It was my first experience dealing with… It was my first experience dealing with cruise reservation with company so far away from home. Everything went smoothly and prossionaly. I was answered on every issue ,quickly with my full satisfaction. Especially thanks to agent Kim. Love to make another cruise reservation with them, in the future. Thank you Hana Gruber

Have used Smartcruiser about five or… Have used Smartcruiser about five or six times for different cruises. The reason we keep coming back is Kim Tuchek the rep from Smart cruiser, she is very easy, pleasant and knowledgeable about the different trips we have taken. Have recommended her to friends and family. Always goes the extra step to help us and if she doesn't have the answer she will find the answer. Just can't say enough good things about Kim. Haven't dealt with anyone else at Smartcuiser so I'm sure they have other knowledgeable people working there.

Jennifer is an "Angel from Heaven" Jennifer is an absolute gem in the world of travel agents! From the moment I contacted her, she provided exceptional customer service. Not only did she patiently explain the nuances between various cruise ships to Alaska and their demographics, but she also explained how to maximize our onboard credits once we set sail. Her genuine care and passion for her clients set Jennifer apart. She didn't just give us a suite; she ensured it was extraordinary, fulfilling my 80-year-old mother's dream. She is an “Angel from Heaven.” In a world where personalized service seems increasingly rare, Jennifer shines brightly as a beacon of excellence.

We were not advised of port change We were not advised of port change in Japan. Cost us a huge runaround and $200 for a cab. Otherwise OK if you are American. If you're Canadian hard to get the Canadian pricing. Better dealing directly with the cruise line in my opinion

Excellent Service We have been dealing with Kim T. for years and have always found her to be responsive, professional, and friendly. Kim is one of the rare agents anywhere who actually answers the phone if she is not otherwise busy, Your incentives are hard to beat and we're very satisfied.