Have used Smartcruiser about five or… Have used Smartcruiser about five or six times for different cruises. The reason we keep coming back is Kim Tuchek the rep from Smart cruiser, she is very easy, pleasant and knowledgeable about the different trips we have taken. Have recommended her to friends and family. Always goes the extra step to help us and if she doesn't have the answer she will find the answer. Just can't say enough good things about Kim. Haven't dealt with anyone else at Smartcuiser so I'm sure they have other knowledgeable people working there.

I usually find the agents are quite… I usually find the agents are quite helpful when I am ready to book. I usually know before calling where I want to be on the ship and where I’m going. We usually travel with several others and like our rooms to be close. Your agents always have been able to accommodate us! I would and have highly recommended them to our friends.

For cruise booking For cruise booking, I usually check price with my favorite cruise liner Holland America and also various agents, but always finally call my favourite agent and friend Bob Friedman to match or improve the best price available elsewhere, and then book my trip with him. And Bob is a wonderful guy, always patient with me and always tries to save my money. Right now, for my current fully paid booking, he is going to talk the cruise liner if I could get their very recent price drop.

Jennifer is an "Angel from Heaven" Jennifer is an absolute gem in the world of travel agents! From the moment I contacted her, she provided exceptional customer service. Not only did she patiently explain the nuances between various cruise ships to Alaska and their demographics, but she also explained how to maximize our onboard credits once we set sail. Her genuine care and passion for her clients set Jennifer apart. She didn't just give us a suite; she ensured it was extraordinary, fulfilling my 80-year-old mother's dream. She is an “Angel from Heaven.” In a world where personalized service seems increasingly rare, Jennifer shines brightly as a beacon of excellence.

What a disgrace of a company… What a disgrace of a company I can’t even speak to a manager or supv. They don’t return calls to discuss problems that I have. Wrote letters to the ceo. No response. Trying to speak to somebody of authority still no call back you don’t treat customers like this especially I’m paying thousands for cruises I had numerious issues. I guess they care less about good customers Be very carefull when dealing with this sub par company How is it they have no managers or supv. How is it that you try to call corporate still no response