Surprisingly delightful staff! OMG, our Alaska cruise was canceled creating a nightmare of having to cancel flights, etc.& my wife & I have never dealt with more delightful, empathetic, responsive airline agents. Ethan Wills, (who we dealt with the most) was so helpful! We even spoke to a supervisor name Rodney a couple of times, & he was equally as friendly & helpful! I also spoke to other staff that were very professional & helpful as well. Responding emails were answered so quickly! Thank you all for turning an unbearable situation much less stressful.

They don't even deserve one star They don't even deserve one star. At first I thought they went above and beyond to help us. Everything was great until it was time to board the the plane. We had our etickets and boarding passes. As we were trying to board the plane we were told are tickets were no good. At that same time I received an email from John saying our flight has been changed. We went to check in for the new flight only to find out our tickets had been payed for with a stolen credit card, not the card we used to pay for the tickets. I am now pursuing this in a legal matter

(A little backstory) United Airlines… (A little backstory) United Airlines booked a wrong ticket for an Unaccompanied Minor (my daughter), then rejected her at the gate after making a 2-hour drive with her mom. Afterwards, they gave me a bogus number to call, which I did, and the sales representative tried to make me pay an additional $500 to rebook the ticket that United messed up on. After Googling a different number, I came across Dave Carlos, who is the best representative that I have came across in a long time. He was able to find a significantly reduced flight for the next day. On top of that, he gave me his direct email and stayed in touch with me through the entirety of the process until she reached me. Thank you again Dave. She made it safe and sound.

Beware all these fake reviews. SCAM Beware all these fake reviews. This is a scam site. I found what looked to be a great deal on a flight and booked it for that same day. Got a confirmation email which said my tickets would come separately. I later got a call from Zara saying that she was only able to confirm one of my tickets and that if I wanted to confirm the 2nd one for the other passenger I would have to pay more than double what I booked the flight at. When I told her to cancel it she said that it’s non refundable. When I told her I wanted to change the name of the one confirmed flight she told me it would cost me an extra $120. I called the actual airline and told them all the things Zara was telling me and the airline said that was all lies. I finally told Zara that I was going to call visa and report them and after that I got an email saying my card would not be charged. Do not trust this site, don’t book your flight here and don’t be fooled by the cheap flights they advertise as it’s a ploy to get you to book with them instead of a reputable company like Expedia.

DO NOT TRUST--You will purchase at a… DO NOT TRUST--You will purchase at a specific price. They will call to tell you it's not available and dramatically increase price. Then they may not even provide you with the flight that you sought originally and provide a completely different flight, which may be at a completely different airport. WORST customer service. TERRIBLE company. Scam artists. DO. NOT. TRUST.